RingCentral Analytics

Currently, customers have to copy and paste data from the QoS portal for each incident. Preferably, they would want to download the data.

The Analytics system seems to lose all data beyond just a few months (2? 3? ). This makes it truly difficult and a huge loss of valuable information to any customer who wants to look at that data and compare it year over year. An automated export ...

Allow Queue Managers to Log Users in\out of a queue.

It would be beneficial for a Filter on LOB Analytics to filter recordings in or out of a call log.

Adoption & Usage reporting only works for "User" phones. We would like to pull the same data from limited/common area phones as we perform monthly metrics.

Currently, this is not on performance reports and its not feasible to sit and monitor manually how long someone has been on DND status. This is important to ensure agents are available and not on DND outside of management guidelines.

It would be great if the live report could show other type of status on the agents, like Lunch, Training, Braked or Logged Out. Also it would be nice if we could measure amount of time an agent is in a status, like amount of time available, amount...

Call Report for Dropped Calls

Hello, It would be helpful in a sales based business to see details for each user. It would be very helpful to be able to see each use text message log (phone # or name), quanity (total number of texts), when (searchable via date range), from what...

The ability to resize the text within KPI widgets, this would allow these widgets to be displayed on a video wall enabling users to see KPIs from a distance. Currently the text is only one size so can become difficult to view from further away.