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RingCentral Analytics

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SuperAdmin ability to change a queue member's status

Currently if a queue member forgets to log out at the end of the day or goes on break or lunch and forgets to change their status to unavailable, we can't change it. This is a must ability for the SuperAdmin and Manager to manage the queue calls. ...
Guest almost 2 years ago in RingCentral Analytics 2 Future consideration

On live reports, it's important to see how long an agent has been on the current call. So the manager can track those details, we can only see the overall talk time for the entire day.

This is important so our agents can attempt to gage how long the other agent has been on the phone, if in case another inbound call needs to be transferred to them.
Guest over 1 year ago in RingCentral Analytics 1 Future consideration

Quality of Service Report Download or Export or Print

Provide the ability to export or download the quality of service report so that you can parse data for missed calls, etc.
Guest almost 2 years ago in RingCentral Analytics 6 New

Live Call Monitoring of the TIME Users engaged on a Call

On, HUD. Please add the Live Total minutes and seconds Users are Engaged on a Call
Guest 8 months ago in RingCentral Analytics 2 Already exists

Availability per Agent

Add different availabiltites for different reasons. Restroom, lunch, etc from the RC Desktop app. Be able to report on agent productivity.
IT Department 9 months ago in RingCentral Analytics 1 Future consideration

Need Reports Greater than 6 months, Need one year

I would like to run a report on the inbound calls thus far in 2020 and get data on our Inbound calls and if they have increased month by month and which months after COVID started impacting us in Mid-March and see the impact on our employees phone...
Guest over 2 years ago in RingCentral Analytics 2 Under review

I want to see what times the calls are made per user!

See when there is downtime
Guest about 1 year ago in RingCentral Analytics 1 Planned

Track call transfers.

Add a report metric that shows calls that were transferred from one extension to another. It helps measure the effectiveness of a well designed IVR.
Guest almost 2 years ago in RingCentral Analytics 0 Planned

Add a call log for a video meeting

Attendance of Participants on RingCentral video meeting whether they call in or use video. The names of the participants do not currently show on the video recording that is viewed by participants unable to make the meeting.
Guest over 1 year ago in RingCentral Analytics / RingCentral Video 0 Already exists

Nice in Contact Call Analytics

Submitted in the Contact us interface in the Nice in Contact interface as well... I'm looking to submit a feature request. Basically, when we have agents working from home, we currently don't have a way to determine if the agent drops a call or re...
Richard Valenta 11 months ago in RingCentral Analytics 0 Under review