RingCentral Analytics

Currently if a queue member forgets to log out at the end of the day or goes on break or lunch and forgets to change their status to unavailable, we can't change it. This is a must ability for the SuperAdmin and Manager to manage the queue calls. ...

This is important so our agents can attempt to gage how long the other agent has been on the phone, if in case another inbound call needs to be transferred to them.

Provide the ability to export or download the quality of service report so that you can parse data for missed calls, etc.

On, HUD. Please add the Live Total minutes and seconds Users are Engaged on a Call

Add different availabiltites for different reasons. Restroom, lunch, etc from the RC Desktop app. Be able to report on agent productivity.

I would like to run a report on the inbound calls thus far in 2020 and get data on our Inbound calls and if they have increased month by month and which months after COVID started impacting us in Mid-March and see the impact on our employees phone...

See when there is downtime

Add a report metric that shows calls that were transferred from one extension to another. It helps measure the effectiveness of a well designed IVR.

Attendance of Participants on RingCentral video meeting whether they call in or use video. The names of the participants do not currently show on the video recording that is viewed by participants unable to make the meeting.

Submitted in the Contact us interface in the Nice in Contact interface as well... I'm looking to submit a feature request. Basically, when we have agents working from home, we currently don't have a way to determine if the agent drops a call or re...