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RingCentral Analytics

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Answered Metric

It would be great to see a metric that counts the calls that are actually answered by users instead of just inbound.
Guest over 2 years ago in RingCentral Analytics 2 Implemented

Allow reports to be run for only hours of operation.

Without this option I am forced to run separate reports for each day and then total them outside of Ring Central
Guest over 2 years ago in RingCentral Analytics 1 Implemented

Exporting Hourly Data

A very useful tool on RingCentral's dashboards is the hourly view (inbound per hour, missed per hour, etc.) However, we are unable to export hourly KPI information, the minimum is daily. We are using call-logs to find some of the information, but ...
Guest over 2 years ago in RingCentral Analytics 0 Implemented

Missed Calls

I would like to be able to see a drill down of any missed call data, an actual missed call i.e the end user did not get through to someone via the phone system. It doesnt need to count missed hunt group calls if a user answerss but solely how many...
Shanequa Poyser over 1 year ago in RingCentral Analytics 4 Implemented

Create a month to month performance report dashboard

Creating a data comparison of monthly KPIs all in one spreadsheet. Please see attached.
Guest almost 3 years ago in RingCentral Analytics 1 Implemented

Filter non-business hours out of RingCentral Analytics Portal reports

It would be very useful if you could filter non-business hours out of the Analytics reports. For instance, I would like to know how many calls are abandoned, but only during 9-5 business hours.
Guest almost 3 years ago in RingCentral Analytics 6 Implemented

It should be possible to selected or deselect individually Days in the analysis

Hello everyone, we currently have the problem that we get wrong information in the average analysis because holidays, sick days, saturdays and sundays are calculated. It should be possible to select or deselect the individual days. It is possible ...
Guest over 2 years ago in RingCentral Analytics 1 Implemented

Select individual days for scheduled reports

I'd like to be able to select indivudal days for scheduled reports. Currently you can only select Every Day, Weekly or Monthly. It would be very useful to be able to select individual days like Mon-Fri to mirror our business hours. Thank you!
Cameron Hellmuth 6 months ago in RingCentral Analytics 2 Implemented

Analytics for Call Queue Manager

as per user i'd like to request that there be an option for a call queue manager to run analytics on their call queue. to me that seems sensible.
Jenny Remolacio over 1 year ago in RingCentral Analytics 1 Implemented

Add KPI for "Not connected" call length - Performance reports

We are needing a KPI in performance reports that show the total time spent on "not connected" calls. This is for when the sales user is calling but the customer does not answer - this time needs to be allocated towards their total time spent on ca...
Stephanie Rensburg 5 months ago in RingCentral Analytics 2 Implemented