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RingCentral Analytics

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Add a call log for a video meeting

Attendance of Participants on RingCentral video meeting whether they call in or use video. The names of the participants do not currently show on the video recording that is viewed by participants unable to make the meeting.
Guest about 2 years ago in RingCentral Analytics / RingCentral Video 0 Already exists

Analytics - IVR key presses as a KPI option

Be able to see what IVR key presses are being used for a site/branch within analytics site. Right now we have no way to track routing to shared que's from branches using it. i.e. caller pushes 2 on ivr, is routed to a large multi site que. i would...
Guest almost 3 years ago in RingCentral Analytics 0 Future consideration

Nice in Contact Call Analytics

Submitted in the Contact us interface in the Nice in Contact interface as well... I'm looking to submit a feature request. Basically, when we have agents working from home, we currently don't have a way to determine if the agent drops a call or re...
Richard Valenta over 1 year ago in RingCentral Analytics 0 Under review

A way to identify peak call volume

I've attached an example we are looking for. Peak hours month by month. We are looking to have an easy way to see where we need to resource our staff to best support our customers. As we are a technology solutions and service company for Retail an...
Guest over 2 years ago in RingCentral Analytics 1 Future consideration

Call in queue notification

adding a sound notification to alert of a call in queue would be great!
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

Add a "Who's On Deck" widget to Live Reports

We recently rolled out Live Reports for some of our call queues and we love it! One feature that would make it even better is if we knew whose phone was about to ring. We would love to see a widget on the live report that displayed the next 3-5 pe...
Dan O'Reagan over 3 years ago in RingCentral Analytics 2 Under review

Feature to share subscriptions created by one user with other users.

For example, if 4 people were on the same team and someone created a specific report whose data they all need, then one of them could create the report and select who has permissions to view it. or even edit it, if need be. This is important, beca...
Guest over 2 years ago in RingCentral Analytics 3 Planned

RingCentral Analytics - Share and collaborate on saved reports

We would like the ability to share reports we have configured saved with other users in RC Analytics. In addition when sharing the report with another user we would like the option to supply owner, read-only or edit access.
Fraz Hamid over 1 year ago in RingCentral Analytics 0 Planned

Offer business hours selection for recurring reports in analytics.

Currently only 24 hour period for recurring reports (yesterday, last 7 days, etc.). Need ability to choose business hours for recurring reports. Example - Reports need to show activity during business hours, not the calls after hours when no one a...
HUDFCU ADMIN over 1 year ago in RingCentral Analytics 0 Under review

Ability to download full life cycle of a call

We can see the lifecycle of a call (incoming to receptionist, transferred to an associate) including hold times but cannot download this same level of detail. We want to be able to understand the full lifecycle of the call using analytics, but can...
Karen Inman almost 3 years ago in RingCentral Analytics 2 Planned