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RingCentral Analytics

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Ring Central report based on inbound number/contact

Please could you implement a way that we can create a report based on certain inbound numbers/or contact. Use case as an example, say we want to track the amount of inbound calls from a particular client for a week, month etc.
Jack Goodburn about 1 month ago in RingCentral Analytics 0 Under review

Fix the spacing on the "Real Time Dashboard"

The spacing for the dashboard is wide which takes up a lot of space. Is it possible to trip down the spacing so when viewing the dashboard you do not have to scroll up or down to view all the team members.
Pauline Stewart about 1 month ago in RingCentral Analytics 0 Under review

Delegated Line reporting needs improvement

We have recently migrated from a Call Queue to a Delegated Line configuration for our Customer Service team. The change came with some great improvements to call handling, but has shown a significant flaw... no reporting of call activity in Analyt...
Elton Lockhart about 2 months ago in RingCentral Analytics 0 Under review

Graphs showing individaul/ user KPIs

Under, Performance reports, you are given KPI info in a graph form, for the company as a whole. what we are asking for the graph to be available for the user information as well.
Hajri Tonuzi about 2 months ago in RingCentral Analytics 0 Under review

Make a report that shows where users are logged into RingCentral

A report that shows which phone, computer, and web apps each user is logged into will help us have a better idea of our security exposure and investigate incidents of user account compromise.
Dominik Chandler about 2 months ago in RingCentral Analytics 0 Under review

Add KPIs from Performance report to LOB Analytics

Available vs unavailable hours per Queue member Available start time (per day) per Queue member Available end time (per day) per Queue member Busy hours average (Busiest hour of the day on average) Busy day average (Busiest day of the week on aver...
Megan Bagtas about 2 months ago in RingCentral Analytics 0 Under review

X Days in the past calendar feature

Instead of picking a date on the calendar and keeping that specific date, I would like an option to choose a certain amount of days from the current date. Without changing anything this report would always be x days in the past. For example of it ...
Mitch Detwiler about 2 months ago in RingCentral Analytics 0 Under review

why isnt there any reports to show the length of time when people are unavailable

why isnt there any reports to show the length of time when people are unavailable. Basically, there are loads of areas to show length of call time, on hold, parking etc but nothing to show how long someone has been unavailable for. why? Also can y...
Gary Blease 2 months ago in RingCentral Analytics 1 Under review

RingCentral Analytics: Date Format option for Day/Month

Please may we request the ability to set/change the date format in RingCentral Analytics? Currently the format is Month/Day, but here in the UK we are accustomed to working with the Day/Month format.
Fraz Hamid 2 months ago in RingCentral Analytics 0 Under review

Ability to see what number a called before being routed in IVR

In working through issues with IVR set up and routing, having the ability to see what company number a caller originally called and what IVR option they selected prior to ringing a call queue would be helpful in identifying potential errors in IVR...
Morgan Kelly 2 months ago in RingCentral Analytics 1 Under review