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Ability to track agent time by phone status

Currently, there are only metrics around talk time or hold times, but no metrics on agent's phone status. There should be reporting on how long an agent's phone was in available, Do Not Disturb, or other statuses. This is an important metric for m...
Guest over 2 years ago in RingCentral Analytics 5 Future consideration

Device Reporting for Firmware versions

Can RingCentral add the Firmware version our Phones (Poly and Yealink) are on in the Rooms & Devices reporting? This would make version control easier if we were able to reference a report in the Analytics portal that showed the current firmwa...
Led Tasso 11 days ago in RingCentral Analytics 0 New

Report Info in Body of Email not Attachment

Hello, It would be great to a report that goes into the body of the email rather than a pdf or excel. That way when you open the email the report is right there. The pdf is a little clunky on mobile to view since it's always a 2 page landscape vie...
Joy Fullerton 5 days ago in RingCentral Analytics 0 New

different export file formats for the same report gives different data - what shouldn't be

If we download a performance report in Excel format there is the Session ID in first column but as we have a huge amount of call data (i.E. for month or quarter), the CSV format is the only way we can handle that. But here is where things got wors...
Holger Haase about 2 months ago in RingCentral Analytics 0 New

# of Total "Actual/True" Calls

Can you please add an analytics report column/category for total # of actual/TRUE calls made that doesnt include missed, hang ups, disconnected, no answer, or wrong number? Managing a call center this would be extremely helpful when pushing agents...
Nikki Cowart 22 days ago in RingCentral Analytics 0 New

Allow widgets to be moved on dashboard

I like the dashboards though a little more documentation is needed to get the most out of them. My idea: ability to adjust the position of the widgets to move what is most important to the top of the dashboard
Amy Spain 23 days ago in RingCentral Analytics 1 New

run user status report

we would like the ability to run a user report that could breakdown the following user stats related to availability in call queues, measured in total time:- on a call- idle (user available but not on a call)- DND
Pete Johnson Tech about 1 month ago in RingCentral Analytics 0 New

Change Date Format When Downloading Audit Trail

When the customer downloads the audit trail via the portal, the date format appears as Month/Day/Year. However, the customer prefers it to be in the Australian format, which is Day/Month/Year. Interestingly, the audit trail displays the correct Au...
Cedrick James Blanco 11 days ago in RingCentral Analytics 0 New

Update Subscription Email Delivery Schedule

The delivery schedule doesn't allow me to specify a specific set of days of the week to send reports. For example, we need to be able to report on days Business Days Monday through Friday and not on the weekends. However, i can only do every day o...
William Garvin 11 days ago in RingCentral Analytics 0 New

App Adoption Report

It would be great to have a simple, easy to access report showing the app version used by all users. If this is available now, it's not obvious. If RC is going to force a minimum app version, which is reasonable, it should make it easy for admins ...
Brian Davidson 11 days ago in RingCentral Analytics 0 New