Skip to Main Content
Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Analytics

Showing 765

Creating functions with KPI's

It would be nice to be able to do simple functions with the KPI's that I create. For example if I have a call group that has 1000 abandoned calls a week it would be able to subtract all calls that total time was less then 10 secs. This function co...
Peter Canon 5 days ago in RingCentral Analytics 0 New

Use Nomadic 911 For Location Information

Have the analytics tool pull location information from nomadic 911 IP location data. That way the information doesn't need to be loaded into both 911 and analytics.
Kevin Micol 23 days ago in RingCentral Analytics 0 New

Add SMS metrics to analytics reports

SMS usage is important for communication, especially in our marketplace atmosphere that we live in. Adding in Total - Outbound- Inbound SMS metrics is vital for CRM integrations so we can see activity levels and then also future ability to see uni...
Spencer Bauman 17 days ago in RingCentral Analytics 0 New

Customize Option for Analytic Tab

I hope that we have the option to customize the tabs we have from the Analytics, like changing the color for each tab, which can help us determine the tabs quickly.
Kenneth Tarosa 19 days ago in RingCentral Analytics 0 New

Team Message Filtering

Please provide the ability to generate top talkers report for specific Teams/chat channels.
Jennifer Mar 8 days ago in RingCentral Analytics 0 New

Report for Users' Login

The customer wants to have an access to reports for their users' login on their call queue groups.
Philline Hernandez 16 days ago in RingCentral Analytics 0 New

Analytics: Detect Users with no such Activity

Would like a report of all users in a table with their number of last 6-month activities that have had no activity such as inbound, outbound, transfers, hold, etc and the metric is zero, and then show it to me in a table rather than performance re...
Vanessa Cadon 9 days ago in RingCentral Analytics 0 New

Analytics: Ability to generate how many calls were forwarded from a queue

The issue at hand revolves around the inaccurate tracking and categorization of forwarded calls from a queue in the analytics system. When calls go unanswered and are subsequently forwarded, they fail to be properly recognized as missed calls with...
Leigh Baltazar 17 days ago in RingCentral Analytics 1 New

Filter by Call Direction in Performance Reports - Call Details

When filtering call information, its helpful to see the KPIs for Outbound calls as well.
Brian Niewohner about 1 month ago in RingCentral Analytics 0 New

Allow admin user to turn users on and off que under live report

This will help manage users to go on call que
Katy Lee 11 days ago in RingCentral Analytics 0 New