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RingCentral Analytics

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Include a way to analyze Common Area phone activity

We have many 3rd party conferencing systems set up to register to RingCentral for telephony. Without analytics for these phones appearing in Ringcentral, I cannot even tell how much they are being used without manually pulling reports from each in...
Peter Elliott 10 months ago in RingCentral Analytics 0 Under review

RingCentral Analytics Company Numbers - Please include a column indicating what the number is assigned to

We have so many sites and telephone numbers, it is impossible to remember what they are assigned to. So it would be very useful if the company numbers report included a column that indicated what the public telephone number is assigned to e.g. the...
Fraz Hamid over 1 year ago in RingCentral Analytics 1 Under review

Report to see when someone is logging in/out of the call queue

Frankly I am surprised this does not already exist as this is an essential tool for any call center admin.
Gail Glockengieser 9 months ago in RingCentral Analytics 0 Under review

Add a "Who's On Deck" widget to Live Reports

We recently rolled out Live Reports for some of our call queues and we love it! One feature that would make it even better is if we knew whose phone was about to ring. We would love to see a widget on the live report that displayed the next 3-5 pe...
Dan O'Reagan over 3 years ago in RingCentral Analytics 2 Under review

Allow Import/Export of Analytics Live Reports Dashboards or Assign View Permission Per Dashboard.

In the Live Reports interface, I can create a Public dashboard for anyone to view, or a private dashboard for only me. When creating the dashboards, I know exactly which queues to include, which sites, users, etc. The person who needs to view thes...
Jake Anhalt over 1 year ago in RingCentral Analytics 1 Under review

Report on users time in queue

As an agency with multiple programs and queues, we need to be able to see when our staff are in the call queue and when they aren't easily, without having to go through the audit trail. We would love to be able to generate a report on each user an...
Nicole Bailey 10 months ago in RingCentral Analytics 0 Under review

Dashboard for calls in queue

This would be extremely useful for members of our client care team. There are certain clients that we accept calls for immediately and for clients who are calling back in about an issue. Old company we used to have phones with had this feature so ...
Nolan VanNurden 10 months ago in RingCentral Analytics 0 Under review

Conference call roster of participants

provide under analytics the ability to print a report of all phone numbers that called in and participated on a conference call.
Manny Orozco 10 months ago in RingCentral Analytics 0 Under review

Live reporting: Able to see if agent is currently on outbound or inbound call

Need to be able to see in call queue dashboard if agent is on outbound or inbound call. Currently can only see if agent is on a current call but not if it is outbound or inbound.
Stephanie Rensburg over 1 year ago in RingCentral Analytics 0 Under review

Auto-Answer

Please add an Auto Answer Button on updated RC App
Guest over 1 year ago in RingCentral Analytics 0 Under review