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RingCentral Analytics

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Report to see when someone is logging in/out of the call queue

Frankly I am surprised this does not already exist as this is an essential tool for any call center admin.
Gail Glockengieser 3 months ago in RingCentral Analytics 0 Under review

Call detail export for the LOB Analytics

We want to see the call detail for the LOB analytics and it is difficult to filter through call logs to determine which calls were part of the LOB Analytic we are looking at.
Erica Rusk 2 months ago in RingCentral Analytics 0 Under review

RingCentral Analytics Company Numbers - Please include a column indicating what the number is assigned to

We have so many sites and telephone numbers, it is impossible to remember what they are assigned to. So it would be very useful if the company numbers report included a column that indicated what the public telephone number is assigned to e.g. the...
Fraz Hamid about 1 year ago in RingCentral Analytics 1 Under review

LOB Analytics to match performance reports

I would like to be able to rely on LOB Analytics for reporting purposes. It never matches with the Performance Reports NOR the Call log. None of the reports match up with my call log! This is very frustrating and hard to see how many calls we are ...
Guest 4 months ago in RingCentral Analytics 1 Under review

Shared Personal Contacts

When a member of the company adds a contact from an incoming caller ID, it does not update for all company members. It would be nice if there was some sort of shared company-wide contacts so all users can see common contacts.
Jennifer DeVincent 4 months ago in RingCentral Analytics 0 Under review

Auto-Answer

Please add an Auto Answer Button on updated RC App
Guest 10 months ago in RingCentral Analytics 0 Under review

Conference call roster of participants

provide under analytics the ability to print a report of all phone numbers that called in and participated on a conference call.
Manny Orozco 5 months ago in RingCentral Analytics 0 Under review

Customize LOB Report to specific operating hours by the day

An option where we can customize not only the day of the week but customize the operating times for different days of the week. For example Monday hours may be between 7AM-8PM where Friday hourse may be from 7AM-3PM
Guest 5 months ago in RingCentral Analytics 0 Under review

Abandonment Rate Definition Alteration

As required for accreditation, I would like the ability to include only true abandoned calls in calculations. For example, a caller hangs up prior to the staff answering or a call goes to voicemail before a person has the opportunity to answer wou...
Ashley Smith 3 months ago in RingCentral Analytics 0 Under review

Holiday exclusion for call reporting

Would like the ability to exclude holidays from call reports.
Ashley Smith 3 months ago in RingCentral Analytics 0 Under review