RingCentral Analytics

Frankly I am surprised this does not already exist as this is an essential tool for any call center admin.

We want to see the call detail for the LOB analytics and it is difficult to filter through call logs to determine which calls were part of the LOB Analytic we are looking at.

We have so many sites and telephone numbers, it is impossible to remember what they are assigned to. So it would be very useful if the company numbers report included a column that indicated what the public telephone number is assigned to e.g. the...

I would like to be able to rely on LOB Analytics for reporting purposes. It never matches with the Performance Reports NOR the Call log. None of the reports match up with my call log! This is very frustrating and hard to see how many calls we are ...

When a member of the company adds a contact from an incoming caller ID, it does not update for all company members. It would be nice if there was some sort of shared company-wide contacts so all users can see common contacts.

Please add an Auto Answer Button on updated RC App

provide under analytics the ability to print a report of all phone numbers that called in and participated on a conference call.

An option where we can customize not only the day of the week but customize the operating times for different days of the week. For example Monday hours may be between 7AM-8PM where Friday hourse may be from 7AM-3PM

As required for accreditation, I would like the ability to include only true abandoned calls in calculations. For example, a caller hangs up prior to the staff answering or a call goes to voicemail before a person has the opportunity to answer wou...

Would like the ability to exclude holidays from call reports.