RingCentral Analytics

Missed/abandoned call report that shows all available users at the time of the missed call. If there was a missed call at 1pm and users were available at the time, I'd like their status to be included in the report.

If we download a performance report in Excel format there is the Session ID in first column but as we have a huge amount of call data (i.E. for month or quarter), the CSV format is the only way we can handle that. But here is where things got wors...

Add call recording permission and access to analytics or Super admin profile to have more powerful access to filter call logs per sites and groups

remove or add option for stop handling time recording when call was transfer

Currently, customers have to copy and paste data from the QoS portal for each incident. Preferably, they would want to download the data.

I need report capability from an IVR menu to see which key presses callers are hitting and would like the following information: # of incoming calls, duration of call, missed calls. Example from my Main IVR menu we have multiple locations - each l...

Problem: When a user is a member of a group and is expected to take incoming There is no way to report on the time a ringcentral user was in DND or in Analytics access to see DND status from "Take all calls" to "Do not accept call queue calls" sta...

Allow Queue Managers to Log Users in\out of a queue.

Please add the ability as a super admin to edit, delete, transfer ownership of dashboards that are owned by other people. This would help with employee turnover and adjusting dashboards when the employee is not able to.

RingCentral should have alert notification setting which should trigger if number of calls made daily are less than 25 (Each User)