RingCentral Analytics

I would like to be able to see a drill down of any missed call data, an actual missed call i.e the end user did not get through to someone via the phone system. It doesnt need to count missed hunt group calls if a user answerss but solely how many...

Because if you now want to do a monthly reporting, you will get a wrong result. Saturdays, Sundays and days on which no Call was done are calculated into the average.we need a function to select the days that have been worked. Or the reporting sho...

super admin profile to have more powerful access to filter call logs per sites and groups have more group manager so that the call log filtering wont be limited to the group manager in charge of the site

It would be great to see a metric that counts the calls that are actually answered by users instead of just inbound.

Without this option I am forced to run separate reports for each day and then total them outside of Ring Central

A very useful tool on RingCentral's dashboards is the hourly view (inbound per hour, missed per hour, etc.) However, we are unable to export hourly KPI information, the minimum is daily. We are using call-logs to find some of the information, but ...

Currently the Analytics LOB can only show the users the charts and some of the charts are not downloadable or users cannot subscribe to get email from them. It would be helpful for users to have periodically emails reporting the employees phone ca...

Hi, we're looking to submit feature requests for the following: KPI column for Outbound: Handle time It seems like it's only tracking inbound handle time per call currently. Add #Answered to the Outbound column on performance reports. Its only ava...

as per user i'd like to request that there be an option for a call queue manager to run analytics on their call queue. to me that seems sensible.

Creating a data comparison of monthly KPIs all in one spreadsheet. Please see attached.