RingCentral Analytics

Dashboard is not storing the time range. It defaults to today. Would like to have a dashboard that shows data for last month. Would like this to also work with the email subscription. The email subscription shows only todays data. Need last month ...

My call center manager wants to see monthly trends by hour to help him with staffing.

We'd like to see a report that shows how many times a user goes on DND that shows number of times and length of time a user is on DND.

A live training in the analytics. Each office utilizes the data in a unique way and surely would benefit from this

We need to be able sort the call log report by the users extension. RIght now we can sort by "from", "length", "start time" and "direction". When creating a departmental call log report with multiple users being able to sorrt by the extension make...

Hello, i would like to request an analytics report that will show me what the caller pressed when calling our 800 # IVR. For example we have our 800# and callers get an option for English press1 and Spanish press2 after pressing that option they g...

Saved Performance reports and Subscriptions can only be accessed by the user who created them. It would be great if all other super admins in your organization would be able to access and manage these reports and subscriptions in the Analytics por...

Currently, customers have to copy and paste data from the QoS portal for each incident. Preferably, they would want to download the data.

hi please include a feature were in analytics to have a dropped down of all numbers in the account with KPI we can edit

Submitted in the Contact us interface in the Nice in Contact interface as well... I'm looking to submit a feature request. Basically, when we have agents working from home, we currently don't have a way to determine if the agent drops a call or re...