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RingCentral Analytics

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Device Reporting for Firmware versions

Can RingCentral add the Firmware version our Phones (Poly and Yealink) are on in the Rooms & Devices reporting? This would make version control easier if we were able to reference a report in the Analytics portal that showed the current firmwa...
Led Tasso 19 days ago in RingCentral Analytics 0 New

Export Widget Report Graphs to PDF

The Graphs generated in the Analytics portal are great. It would be even better if we can export these to PDF in addition to Excel. This would make the graphs easier to share with others in the organization.
Brian Davidson 8 days ago in RingCentral Analytics 0 New

Need ability to drill down a report in Business Analytics by Site and then Department

Need ability to drill down a report in Business Analytics by Site and then Department. This would allow us to compare departments of the same type in different sites. Example, we want to see outbound call activity for our sales departments across ...
Cameron Hellmuth 9 days ago in RingCentral Analytics 0 New

User Status Details

We would like the ability to run a report that would should a detailed breakdown with timestamps and duration of time in status for team members?
John Bruns 10 days ago in RingCentral Analytics 0 New

Reports to be edited by others

We'd like the ability for reports in Business Analytics to be shared with others who have edit capabilities. Currently, others can view the report, but we'd like an additional access type for view and edit. Thanks!
Cameron Hellmuth 10 days ago in RingCentral Analytics 0 New

please include trend drawing in the PDF download of performance stats

as above
Barry Lovell 10 days ago in RingCentral Analytics 0 New

# of Total "Actual/True" Calls

Can you please add an analytics report column/category for total # of actual/TRUE calls made that doesnt include missed, hang ups, disconnected, no answer, or wrong number? Managing a call center this would be extremely helpful when pushing agents...
Nikki Cowart 30 days ago in RingCentral Analytics 0 New

User Performance Report KPIs - ADD KPI FOR #INTERNAL AND #EXTERNAL

It would be great to have a KPI for # Internal and # External such that we can compare these at user level without having to use the main filter to only explore one vs the other.
Danielle Fairweather 11 days ago in RingCentral Analytics 0 New

Allow widgets to be moved on dashboard

I like the dashboards though a little more documentation is needed to get the most out of them. My idea: ability to adjust the position of the widgets to move what is most important to the top of the dashboard
Amy Spain about 1 month ago in RingCentral Analytics 1 New

Reporting Capability on IVR Menu for key presses

I need report capability from an IVR menu to see which key presses callers are hitting and would like the following information: # of incoming calls, duration of call, missed calls. Example from my Main IVR menu we have multiple locations - each l...
Jennifer Schuler 4 months ago in RingCentral Analytics 2 Planned