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Would like my dashboard named "Last month call summary" to default to last month.

Dashboard is not storing the time range. It defaults to today. Would like to have a dashboard that shows data for last month. Would like this to also work with the email subscription. The email subscription shows only todays data. Need last month ...
Scott Johnson 19 days ago in RingCentral Analytics 1 New

A report that shows the daily call trends by the hour for an entire month.

My call center manager wants to see monthly trends by hour to help him with staffing.
Brett Betchey 20 days ago in RingCentral Analytics 0 New

Report showing DND status

We'd like to see a report that shows how many times a user goes on DND that shows number of times and length of time a user is on DND.
Karl Pashalidis over 1 year ago in RingCentral Analytics 10 Future consideration

Live Training on Analytics

A live training in the analytics. Each office utilizes the data in a unique way and surely would benefit from this
April Rosado 13 days ago in RingCentral Analytics 0 New

Sort Performance Call Log Report by Users Extension

We need to be able sort the call log report by the users extension. RIght now we can sort by "from", "length", "start time" and "direction". When creating a departmental call log report with multiple users being able to sorrt by the extension make...
Joe Liberti 13 days ago in RingCentral Analytics 0 New

Analytics report for IVR key presses

Hello, i would like to request an analytics report that will show me what the caller pressed when calling our 800 # IVR. For example we have our 800# and callers get an option for English press1 and Spanish press2 after pressing that option they g...
Avit Castillo 8 months ago in RingCentral Admin Portal / RingCentral Analytics 3 Under review

Saved Performance reports and Subscriptions can only be accessed by the user who created them

Saved Performance reports and Subscriptions can only be accessed by the user who created them. It would be great if all other super admins in your organization would be able to access and manage these reports and subscriptions in the Analytics por...
Irina Vyshinskaya about 2 months ago in RingCentral Analytics 0 Under review

Ability to Download Qos Reports

Currently, customers have to copy and paste data from the QoS portal for each incident. Preferably, they would want to download the data.
Rich Salazar over 1 year ago in RingCentral Analytics 4 Under review

analytics dropped down menu for all numbers with kpi

hi please include a feature were in analytics to have a dropped down of all numbers in the account with KPI we can edit
company . 16 days ago in RingCentral Analytics 0 New

Nice in Contact Call Analytics

Submitted in the Contact us interface in the Nice in Contact interface as well... I'm looking to submit a feature request. Basically, when we have agents working from home, we currently don't have a way to determine if the agent drops a call or re...
Richard Valenta 11 months ago in RingCentral Analytics 0 Under review