RingCentral Analytics

Report that filters by use to see ratio of missed calls versus connected calls to track user effeciency

will our business name show up on customers Caller id when we call?

When users create a live report dashboard no one else is currently able to edit it. This makes sense so that other users are not in them messing them up and changing them when the information chosen is actually needed, but it would also make sense...

You can run reports for all calls, external, internal, etc. But I would like to know the calls we're missing only! That way no one gets missed.

Add Report for Group Managers to see Missing Calls

It would be nice to have the ability to create a report (and export to excel) showing the number of calls received by hour per date, example below. This can easily be used to gauge how busy our team is by hour with calls. 6:00 7:00 8:00 9:00 10:00...

The old telephone system used provided an abandon rate of inbound calls only, needed for daily customer service stats for VP

When you have live reports it does not accurately show all the calls coming in for certain accounts- it should show all of them without having to search for it

Would like to be able to generate a daily report for our night shift (1800-0600). Currently, the only way to do this is to pick a date and time range and it will only generate a report for that specific date. Current daily report is 0000-2359.

Right now the only way to see the times a number is forwarded out to an external number from my support queue is to download an excel document of all calls and then try to filter the data manually.