RingCentral Analytics

Looking for an easy way to integrate with Power BI in order to streamline call dashboard.

This is to measure the efficiency of calls made per hour on different cities. The system can determine the city by using the area code of the phone number.

After some time the 'live reports' page 'freezes' and becomes 'unresponsive'. If this is related to the admin platform's logon 'timeout', the suggestion is to keep the 'live reports page' independently signed in indefinitely until the user signs o...

The old telephone system used provided an abandon rate of inbound calls only, needed for daily customer service stats for VP

When you have live reports it does not accurately show all the calls coming in for certain accounts- it should show all of them without having to search for it

Right now the only way to see the times a number is forwarded out to an external number from my support queue is to download an excel document of all calls and then try to filter the data manually.

Current calculation includes off days which does not help calculate accurate numbers

Please could you implement a way that we can create a report based on certain inbound numbers/or contact. Use case as an example, say we want to track the amount of inbound calls from a particular client for a week, month etc.

help us seperate teams in one depertment using the same IVR

Currently the queue calls are not showing on LOB analytics. All other calls are appearing but calls related to queues are excluded in the count for each analyst as well. I contacted support and they said it would be addressed but 3 months after an...