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RingCentral Analytics

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Share dashboard with selected users

It would be nice to create a Dashboard and be able to share it with selected users. This will allow for teams to share a dashboard without it having to be visible to the entire organization.
Guest 7 months ago in RingCentral Analytics 0 Under review

Offer Date Range for subscription reports - not just frequency

Please add an option for specific date ranges when adding subscriptions for call volume reports. We like to pull a mid week report once a week on Thursday morning showing productivity from Mon-Wed of that week. The weekly frequency will only pull ...
Guest 9 months ago in RingCentral Analytics 1 Future consideration

Power BI Integration

Looking for an easy way to integrate with Power BI in order to streamline call dashboard.
Ryann Black 10 months ago in RingCentral Analytics 1 Future consideration

Number of calls per city by the hour

This is to measure the efficiency of calls made per hour on different cities. The system can determine the city by using the area code of the phone number.
Guest 10 months ago in RingCentral Analytics 1 Future consideration

Browser times out

After some time the 'live reports' page 'freezes' and becomes 'unresponsive'. If this is related to the admin platform's logon 'timeout', the suggestion is to keep the 'live reports page' independently signed in indefinitely until the user signs o...
Peter 10 months ago in RingCentral Analytics 0 Future consideration

inbound abandon rate % for inbound calls only.

The old telephone system used provided an abandon rate of inbound calls only, needed for daily customer service stats for VP
Guest 11 months ago in RingCentral Analytics 1 Already exists

Live report missing calls

When you have live reports it does not accurately show all the calls coming in for certain accounts- it should show all of them without having to search for it
Cynthia Bernier 11 months ago in RingCentral Analytics 1 Future consideration

Forwarded To Numbers as trackable data in analytics and call logs

Right now the only way to see the times a number is forwarded out to an external number from my support queue is to download an excel document of all calls and then try to filter the data manually.
Nathan King 11 months ago in RingCentral Analytics 0 Under review

Can we update the calls per day calculation to only include days with >0 calls (days worked)?

Current calculation includes off days which does not help calculate accurate numbers
Guest 11 months ago in RingCentral Analytics 1 Already exists

Ring Central report based on inbound number/contact

Please could you implement a way that we can create a report based on certain inbound numbers/or contact. Use case as an example, say we want to track the amount of inbound calls from a particular client for a week, month etc.
Jack Goodburn 11 months ago in RingCentral Analytics 0 Under review