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The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

RingCentral Analytics

Showing 766

Share Reports

Once a report is created and set as a standard measurement tool, it shouuld be available across an organization
Jeff Fairchild over 1 year ago in RingCentral Analytics 1 Under review

Analytics for call return time

I would like to monitor how long it takes for a call to be returned, following a voicemail, to ensure policy compliance.
Guest over 2 years ago in RingCentral Analytics 0 Under review

filtering analytics report per number on one user extension

need to assign 3 numbers to 1 user extension so they can make/receive calls using 1 extension depending who's assign to take in call per day
Tester Account 4 months ago in RingCentral Analytics 0 Under review

Adding Call log to live reports

Right now you can only see the call log in the ringcentral site but it doesnt show under the actual queue and recordings
Guest almost 3 years ago in RingCentral Analytics 0 Future consideration

Ability to share a dashboard with other users, regardless of role.

Team leaders who may not be directly involved with the operations have an interest in seeing how how are calls are being handled. the ability to create a custom dashboard for a stakeholders, then share it, as well as being able to send dashboard r...
Guest almost 2 years ago in RingCentral Analytics 1 Planned

Missed call % factoring in calls even when on DND, would like that to be taken out of consideration on Performance Reports

My company is really trying to dig into and monitor track our employees missed call percentage. So i have been pulling performance reports that have the "% Missed (w/VM)" stat HOWEVER we are noticing this stat is even docking the employee when the...
Kayla LaCross over 1 year ago in RingCentral Admin Portal / RingCentral Analytics 0 Under review

User Active Time KPI

An important statistic that is unavailable to us on RingCentral is our agents' active time. We would like to compare the time an agent spends "active" or "do not disturb" (per hour, day, month, etc.) For the time being, we are using the Audit Trai...
Guest almost 3 years ago in RingCentral Analytics 1 Future consideration

Analytics showing how long the device has been registered, etc.

Option in Analytics that shows numbers of endpoints registered, offline, how long the endpoints registered, number of unregistered endpoints, etc
James Peterson 4 months ago in RingCentral Analytics 0 New

Improve Analytics

Allow graphs to be exported as PDF Add the option to hide 0 calls on report. Every report shows all 500 users even if they are zero.
Ryan Buffa 4 months ago in RingCentral Analytics 0 New

better way to review IVR performance in Business Analytics or Performance Analytics

I am looking for a better way to review IVR performance in Business Analytics or Performance Analytics. In Performance Analytics, I have to drill down into every single call to see the IVR key presses, routing, and results of each step in the IVR....
Glady Lyn Ubaldo 4 months ago in RingCentral Analytics 0 New