RingCentral Analytics

I would like to embed the code for Ring Central reporting into other reporting solutions. For my specific use it would be HubSpot, but anything that allows for embed would benefit from this.

After some time the 'live reports' page 'freezes' and becomes 'unresponsive'. If this is related to the admin platform's logon 'timeout', the suggestion is to keep the 'live reports page' independently signed in indefinitely until the user signs o...

When users create a live report dashboard no one else is currently able to edit it. This makes sense so that other users are not in them messing them up and changing them when the information chosen is actually needed, but it would also make sense...

will our business name show up on customers Caller id when we call?

Add Report for Group Managers to see Missing Calls

It would be nice to have the ability to create a report (and export to excel) showing the number of calls received by hour per date, example below. This can easily be used to gauge how busy our team is by hour with calls. 6:00 7:00 8:00 9:00 10:00...

Report that filters by use to see ratio of missed calls versus connected calls to track user effeciency

The old telephone system used provided an abandon rate of inbound calls only, needed for daily customer service stats for VP

When you have live reports it does not accurately show all the calls coming in for certain accounts- it should show all of them without having to search for it

You can run reports for all calls, external, internal, etc. But I would like to know the calls we're missing only! That way no one gets missed.