RingCentral Analytics

Currently the queue calls are not showing on LOB analytics. All other calls are appearing but calls related to queues are excluded in the count for each analyst as well. I contacted support and they said it would be addressed but 3 months after an...

It would be great to recieve an email notification when certain thresholds are exceeded. example: email alert when "x" number of calls have been abandonded, email alert when agents talk time exceeds "x" minutes. email notification when call que ex...

Available vs unavailable hours per Queue member Available start time (per day) per Queue member Available end time (per day) per Queue member Busy hours average (Busiest hour of the day on average) Busy day average (Busiest day of the week on aver...

Requests from many customers to get analytics on selections made by inbound callers in the Auto Receptionist IVR's. How many times was selection "1" made, how many times was selection "2" made from the same IVR.

Ability to access the information via a link...so that we can use dashboards connected to wallboards to display the information

There should be a way to see how long an agent has been on their current call. This would be benefical to managers/leads to be able to monitor so that they can accurately staff the queues, resolve issues, etc. For example, if a manager sees that t...

When creating Video Meetings the format of message in the calendar appointment looks something like the following: CURRENT MESSAGE Todd Myers has invited you to a RingCentral Video meeting. Please join using this link: https://v.ringcentral.com/jo...

Need Reporting dashboards to have more than one editor. Currently only the creator of the dashboard can edit the dashboard. Even admin can only view another users dashboard and not edit. Original creator should be able to give access to another ed...

I would like to still monitor the user even if the toggled off the "Accept call queue calls" button