The "From" or "Calling Party" field is available in the Call Log but there does not seem to be a way to run historical reports on outbound calls made based on the Calling Party Number used for the outgoing call.
Reporting of metrics broken down per day in a select period of time i.e. Only every Monday in a month
This is useful to compare metrics and output of users in a more specific timeframe, especially on days where the office may be busier with calls. You could compare every Monday within a month for example in one report, to see productivity. This al...
I want to be able to see a longer term history for my user reporting. Onboarding a new administrator who is trying to get an understanding of volume and he can not look back further than August in February of the next year.
Need KPI specifics for all queues combined and individually: Calls Offered Calls Handled Calls Abandoned Average Speed of Answer Occupancy Time not available Reasons for not available ie lunch, break, personal, after call
Centralized Management of Analytics reports and Analytic Subscriptions.
We currently have a team of Admins that manage 2 different Ring central Systems. We all receive and process requests for Analytic reports and subscriptions. Unfortunately in it's current state there is no easy way to do this other than setting up ...
It would be great to recieve an email notification when certain thresholds are exceeded. example: email alert when "x" number of calls have been abandonded, email alert when agents talk time exceeds "x" minutes. email notification when call que ex...
Disable the ability of the user to download the call recording
Disable the ability of the user to download the call recording but the customer wants still the extensions to have an access on the call recording, just disable the ability of the user on the extension to download the recording.