RingCentral Analytics

This would allow you to see the average amount of phone calls each user makes for an entire month excluding business days

If customer wants to call someone but see they are busy or dnd they would wait and try back if their status freed up. It would be better if they could be alerted for the state to change. Maybe tag the contact in some way so the system knows to ale...

allow admins/users to take away any tabs from that top bar that they want. SO if they only want phone stats then they can just add that

It seems like the 'missed' calls are calculated from EVERYONE, rather than the selected users. We realized this because our formulas in google sheets doesn't equal 100% with the answered by the 13 users and missed.

They have many features, there may even be a simple integration path, they would run an agent to link to data on Mitel servers, but you could potentially give them an integration path to data linked right on Ring Central, and they have very nice d...

We are interested in a report that shows Installed RingCentral Desktop App Versions per user. We get the following information via email, but no way of tracking down the users to force and update to latest version of RC desktop app. "In preparatio...

When creating a user there is a field called "Department".- Admins should be able to force User Hours to adhere to a "Department hours" setting upon creation of the user.- Users will be able to adjust the custom hours still.- Admins have the right...

Would like a report that shows you users/CQGs current number of VMs in their VM inbox. Would like to see date of oldest unheard and total unheard as well as total count of all VMs (both unheard and heard)

It would be helpful if we could have a trace option where it gives the details and even failure or OKAY codes when calls happen, or any reference to provide to customers so they are informed on where the call may be ending or coming from.