RingCentral Analytics

Reporting is so important for management to use for offsite users. Allowing a group to filter by queue and users (not one or the other) or for that matter, expanding your analytics reporting to allow for managers to report on login and logout time...

I need to download the Download Adoption & Usage page as PDF. The performance report is no way near in depth as the Adoption & Usage page.

Our pharmacy accrediting body, URAC, requires us to track and report this numner as a percentage of calls.

I want to see a report that shows how many unread voicemails a user has in the voicemail box

We like to know how many times our team 'hits' the red button rather than let it ring to completion without answering it. 'Missed' calls doesn't speak for how many times the customer service rep ignores the call by hitting the red button

We have a staff of recruiters that are on the phone a lot throughout the day. It would be extremely helpful to be able to run a phone usage report where we can filter in a set time slot. Example: April 3rd from 1:00 pm - 3:30 pm.

Disable the ability of the user to download the call recording but the customer wants still the extensions to have an access on the call recording, just disable the ability of the user on the extension to download the recording.

When users want to get a subscription or export from Analytics, currently the system only provides the table data in either the Excel or PDF. My users are requesting to get the chart which is visible in Analytics to be included into the Subscripti...

We want to see the call detail for the LOB analytics and it is difficult to filter through call logs to determine which calls were part of the LOB Analytic we are looking at.

You can subscribe to Performance Report using Excel format, but not CSV format. You can manually download the Calls tab in CSV format. We should be able to subscribe to the Calls tab in CSV format too.