RingCentral Analytics

It would be helpful to see report trends/graphs for periods longer than 2 months

As a super admin place people back in the que

It would be helpful to receive subscription performance reports by user instead of every user.

There is no way to separate international calls vs domestic calls inbound and outbound in reports so we can see how many minutes are being used for each. This is disturbing that is is not a part of the reporting feature

It would be nice to have the ability to create a report (and export to excel) showing the number of calls received by hour per date, example below. This can easily be used to gauge how busy our team is by hour with calls. 6:00 7:00 8:00 9:00 10:00...

It would be great to recieve an email notification when certain thresholds are exceeded. example: email alert when "x" number of calls have been abandonded, email alert when agents talk time exceeds "x" minutes. email notification when call que ex...

We need option to modify the fields and tabs that are included in the Analytics Subscriptions reports.

can I get a monthly billing report

We've found that when someone answers a call via call pick-up, doesn't get counted in Business Analytics/LOB. The addition of the metric would be useful because we can then see how department call pick-up groups are performing as a whole.

Would love if teams had an option to disallow posts by non-admins but still allow threads. For example, users would not be making new posts to respond to a management question and therefore sending notifications to an entire channel. They could re...