RingCentral Analytics

A report that shows which phone, computer, and web apps each user is logged into will help us have a better idea of our security exposure and investigate incidents of user account compromise.

a widget to show the avg answer time of all calls on the SLA widget, so we can see how far off the SLA we are.

It would be nice to create a Dashboard and be able to share it with selected users. This will allow for teams to share a dashboard without it having to be visible to the entire organization.

It would be great if we could go back in our history for a year and see the difference in the month of June 21 vs June 22.

When users create a live report dashboard no one else is currently able to edit it. This makes sense so that other users are not in them messing them up and changing them when the information chosen is actually needed, but it would also make sense...

would it be possible to add user status of the user. to show if set to available or not available, off to lunch or in break in the columns portion when creating a widget. to monitor users status. User Status column option/when creating a new widge...

Add Report for Group Managers to see Missing Calls

As required for accreditation, I would like the ability to include only true abandoned calls in calculations. For example, a caller hangs up prior to the staff answering or a call goes to voicemail before a person has the opportunity to answer wou...

Would like the ability to exclude holidays from call reports.

Add total calls inbound + Outbound.