RingCentral Analytics

an option to automatically add missed calls to a spreadsheet if they fit a specified criteria, or at least a button to quickly copy the call information (number, when they called, what location they called, etc.) alternately, a centralized missed ...

We need option to modify the fields and tabs that are included in the Analytics Subscriptions reports.

As required for accreditation, I would like the ability to include only true abandoned calls in calculations. For example, a caller hangs up prior to the staff answering or a call goes to voicemail before a person has the opportunity to answer wou...

Would like the ability to exclude holidays from call reports.

Add total calls inbound + Outbound.

Users trying to build KPIs against time users are logged out of the queue and not in a call vs other performance metrics would benefit from being able to see time away from the phones without having to resort to third party paid integrations.

Would be great to be able to schedule subscriptions for weekdays only so I don't get unnecessary reports in my inbox over the weekend.

We've found that when someone answers a call via call pick-up, doesn't get counted in Business Analytics/LOB. The addition of the metric would be useful because we can then see how department call pick-up groups are performing as a whole.

would it be possible to add user status of the user. to show if set to available or not available, off to lunch or in break in the columns portion when creating a widget. to monitor users status. User Status column option/when creating a new widge...

Would like a email notification when there are no agents in the queue I manage