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Allow Queue Managers to Log Users in\out of a queue.

Allow Queue Managers to Log Users in\out of a queue.
Randy Haun over 2 years ago in RingCentral Analytics 0 Future consideration

On live reports it will be helpful to see how long someone has been on do not disturb and have the system count the minutes or adding a timer, so management can track this information.

Currently, this is not on performance reports and its not feasible to sit and monitor manually how long someone has been on DND status. This is important to ensure agents are available and not on DND outside of management guidelines.
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

Need ability to drill down a report in Business Analytics by Site and then Department

Need ability to drill down a report in Business Analytics by Site and then Department. This would allow us to compare departments of the same type in different sites. Example, we want to see outbound call activity for our sales departments across ...
Cameron Hellmuth 2 months ago in RingCentral Analytics 1 New

Add texting to Business Analytics reporting

We'd like to be able to track SMS texts sent and received in Business Analytics in additional to phone calls.
Cameron Hellmuth 19 days ago in RingCentral Analytics 0 New

Detailed User Analytics

Hello, It would be helpful in a sales based business to see details for each user. It would be very helpful to be able to see each use text message log (phone # or name), quanity (total number of texts), when (searchable via date range), from what...
Guest over 2 years ago in RingCentral Analytics 1 Planned

Video Recording - Daily/Weekly/Monthly Reports

Would love to have a specific feature for our Daily/Weekly/Monthly Reports for our Video Recordings on our analytics to see which users are recording the meeting and not having to go through each individual recording.
Noah Dankworth about 1 month ago in RingCentral Analytics 0 New

Comprehensive Report for List of All Users in the Account and Changes and Devices Information

Comprehensive Report for List of All Users in the Account 1. Complete user list with their current Caller ID information in RC app 2. Custom greetings and VM changes with their transcription/text content 3. Modification information - when, what, a...
RingCentral . 9 months ago in RingCentral Analytics 0 Under review

filtering analytics report per number on one user extension

need to assign 3 numbers to 1 user extension so they can make/receive calls using 1 extension depending who's assign to take in call per day
Tester Account 21 days ago in RingCentral Analytics 0 Under review

Analytics report for IVR key presses

Hello, i would like to request an analytics report that will show me what the caller pressed when calling our 800 # IVR. For example we have our 800# and callers get an option for English press1 and Spanish press2 after pressing that option they g...
Avit Castillo over 1 year ago in RingCentral Admin Portal / RingCentral Analytics 4 Under review

# of Total "Actual/True" Calls

Can you please add an analytics report column/category for total # of actual/TRUE calls made that doesnt include missed, hang ups, disconnected, no answer, or wrong number? Managing a call center this would be extremely helpful when pushing agents...
Nikki Cowart 3 months ago in RingCentral Analytics 1 New