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Dark Theme Please

It would be useful if users could select a dark theme to view their call queues.
Guest 6 months ago in RingCentral Analytics 0 Future consideration

Analytics report for IVR key presses

Hello, i would like to request an analytics report that will show me what the caller pressed when calling our 800 # IVR. For example we have our 800# and callers get an option for English press1 and Spanish press2 after pressing that option they g...
Avit Castillo 10 months ago in RingCentral Admin Portal / RingCentral Analytics 3 Under review

It would be nice to be able to clone/copy alerts to make these easier to set up

I tyhiunk we save system managers time in setting the system up
Andrew Brindley 20 days ago in RingCentral Analytics 1 Future consideration

Include a way to analyze Common Area phone activity

We have many 3rd party conferencing systems set up to register to RingCentral for telephony. Without analytics for these phones appearing in Ringcentral, I cannot even tell how much they are being used without manually pulling reports from each in...
Peter Elliott 4 months ago in RingCentral Analytics 0 Under review

Nice in Contact Call Analytics

Submitted in the Contact us interface in the Nice in Contact interface as well... I'm looking to submit a feature request. Basically, when we have agents working from home, we currently don't have a way to determine if the agent drops a call or re...
Richard Valenta about 1 year ago in RingCentral Analytics 0 Under review

Ability to change analytics time zone as needed

Would be great to update Avaya analytics eg. Performance reports time zone without changing the time zone of the user profile. This is needed for admins, supervisors and managers that deal with team members in different time zones. Use case: check...
Stephanie Rensburg 21 days ago in RingCentral Analytics 1 Already exists

I want to see what times the calls are made per user!

See when there is downtime
Guest over 1 year ago in RingCentral Analytics 1 Future consideration

Report on users time in queue

As an agency with multiple programs and queues, we need to be able to see when our staff are in the call queue and when they aren't easily, without having to go through the audit trail. We would love to be able to generate a report on each user an...
Nicole Bailey 3 months ago in RingCentral Analytics 0 Under review

Saved Performance reports and Subscriptions can only be accessed by the user who created them

Saved Performance reports and Subscriptions can only be accessed by the user who created them. It would be great if all other super admins in your organization would be able to access and manage these reports and subscriptions in the Analytics por...
Irina Vyshinskaya 4 months ago in RingCentral Analytics 0 Under review

Performance report for 12 months (YTD)

Hello Ringcentral Team, we would like to submit a request to implement a report on calls received YTD. This data is crucial for our call center. Thank you!
Olivia Richards 8 months ago in RingCentral Analytics 0 Under review