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RingCentral Analytics

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Wallboards should be a URL link shared with anyone without accessing analytics portal

When you customized a Live report Dashboard and convert it into a Wallboard, it should generate a Public URL that can be shared with anyone so they can click on and only access the Wallboard and not have access to Analytics portal. At any point, i...
Robin Alkeine over 1 year ago in RingCentral Analytics 2 Future consideration

Need to be able to retain data longer so we can do a Year over Year comparison

Would be useful to analyze phone trends and how usage has changed during the pandemic - so would be nice to see 2019 trends vs 2020, 2021
Guest over 1 year ago in RingCentral Analytics 1 Future consideration

Need users to be able to delete/forward QUEUE voicemails from the RingCentral App instead of having to call in to check them.

Each time we call to check voicemail in a QUEUE it appears in our reporting as an abandoned call. Need to be able to have my day-to-day users check QUEUE voicemails using the app to avoid this.
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

View Agent Idle Time

For Call Queues set to distribute calls in the Rotating order it would be useful to view that queue's members' idle timer to have insight to the anticipated distribution of calls and Agents' behaviours.
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

Full Agent Login Time Reporting Capabilities

My organization, and I'm certain many others, would benefit from full login time reporting capabilities with RingCentral Office. Although stats like Talk Time, ASA, and Hold Time are available, there isn't anything that documents specifically how ...
Guest over 2 years ago in RingCentral Analytics 1 Future consideration

More robust user compliance reports

Currently I'm using RC analytics concatenating and parsing the message, video and phone downloaded .csv reports of folks who have never made a call, text or video call and it's not elegant.In order to push user compliance within our company, we wo...
Justin Mead over 2 years ago in RingCentral Analytics 1 Under review

Where do missed calls go?

We have a total number of inbound calls and calls answered by our employees. There seems to be a deficit between how many calls we receive and how many we actually answer. Can we get a tracker of where these missed calls go?
Guest over 1 year ago in RingCentral Analytics 1 Planned

Live Call Waiting Data

Would be great to have a live call queue so we can see howmany people are calling and howmany people are waiting in the queue for our suicide prevention line.
Michael Everett over 2 years ago in RingCentral Analytics 1 Already exists

Comprehensive Report for List of All Users in the Account and Changes and Devices Information

Comprehensive Report for List of All Users in the Account 1. Complete user list with their current Caller ID information in RC app 2. Custom greetings and VM changes with their transcription/text content 3. Modification information - when, what, a...
RingCentral . 7 months ago in RingCentral Analytics 0 Under review

Capture Unavailable time per user

May i request a report where i can capture "Unavailable" time by user on hourly basis
Guest about 1 year ago in RingCentral Analytics 0 Future consideration