RingCentral Analytics

When you customized a Live report Dashboard and convert it into a Wallboard, it should generate a Public URL that can be shared with anyone so they can click on and only access the Wallboard and not have access to Analytics portal. At any point, i...

Would be useful to analyze phone trends and how usage has changed during the pandemic - so would be nice to see 2019 trends vs 2020, 2021

Each time we call to check voicemail in a QUEUE it appears in our reporting as an abandoned call. Need to be able to have my day-to-day users check QUEUE voicemails using the app to avoid this.

For Call Queues set to distribute calls in the Rotating order it would be useful to view that queue's members' idle timer to have insight to the anticipated distribution of calls and Agents' behaviours.

My organization, and I'm certain many others, would benefit from full login time reporting capabilities with RingCentral Office. Although stats like Talk Time, ASA, and Hold Time are available, there isn't anything that documents specifically how ...

Currently I'm using RC analytics concatenating and parsing the message, video and phone downloaded .csv reports of folks who have never made a call, text or video call and it's not elegant.In order to push user compliance within our company, we wo...

We have a total number of inbound calls and calls answered by our employees. There seems to be a deficit between how many calls we receive and how many we actually answer. Can we get a tracker of where these missed calls go?

Would be great to have a live call queue so we can see howmany people are calling and howmany people are waiting in the queue for our suicide prevention line.

Comprehensive Report for List of All Users in the Account 1. Complete user list with their current Caller ID information in RC app 2. Custom greetings and VM changes with their transcription/text content 3. Modification information - when, what, a...

May i request a report where i can capture "Unavailable" time by user on hourly basis