RingCentral Analytics

Currently the Analytics LOB can only show the users the charts and some of the charts are not downloadable or users cannot subscribe to get email from them. It would be helpful for users to have periodically emails reporting the employees phone ca...

have a detailed report per user, so how many inbounds, outbounds , total number of minutes and text each user is sending instead of general data.

Administration would like to see how many people are using their RC phones and if the calls are primarily extension to extension or actually incoming/outgoing from external users.

Allow us to set today as the default time filter which won't change when we refresh the page. Also, a link to a component of the dashboard so we can potentially embed it elsewhere.

Just wanting to get my analytics report emailed to me daily.

Would like to be able to track the busiest hours of each day over a long period of time. If the report could be sorted by user or all users, that would help project staffing needs

Great guide in efficiency

I want to be able to analyse in which hour user takes most number of calls (Like it shows on single day report on Performance reports https://analytics.ringcentral.co.uk/performance-report/default/users

On the performance report it would be helpful to have the VM/Missed separated from the Missed calls. Currently we are going through the call log manually to separate them out. We have to keep track of how many calls ring through and make it to voi...