RingCentral Analytics

We currently have a team of Admins that manage 2 different Ring central Systems. We all receive and process requests for Analytic reports and subscriptions. Unfortunately in it's current state there is no easy way to do this other than setting up ...

Disable the ability of the user to download the call recording but the customer wants still the extensions to have an access on the call recording, just disable the ability of the user on the extension to download the recording.

We have a report showing how many missed calls happened in a set time period. I'd like to identify how many unique customers this likely was. If we know that the same number called 8 times in five minutes and we couldn't answer that was one missed...

Please add an Auto Answer Button on updated RC App

There needs to be a report showing who is assigned to a user template. There is currently no way to tell if a user is assigned to a user template. Have a report or some indication on the user to show they are on a user template will ensure the cor...

Hi, it would be really helpful if on our analytics reports we can filter it out to only show International reports. We could really use it on our end.

I think it would be very helpful to have an analytical tool that tracks each phone call or inquire reason. If a call is ended a pop-up asks "What was this inquire regarding?" and the user selects "Sales Call" or "Product Questions" or "Damaged Shi...

I use different numbers for inbound call tracking (number of leads received on that specific number). I need to be able to search calls to a specific number (even if its virtual/digital number on our account) going back one entire year.

Would love if teams had an option to disallow posts by non-admins but still allow threads. For example, users would not be making new posts to respond to a management question and therefore sending notifications to an entire channel. They could re...

Please include the client's local IP address and not just the public IP of the device a user is logged into and taking calls from. You could add this near the "Network Type"