RingCentral Analytics

Customer want to have the option for data report per day. Customer want to have the option download it and not per date range.

Can you please add an analytics report column/category for total # of actual/TRUE calls made that doesnt include missed, hang ups, disconnected, no answer, or wrong number? Managing a call center this would be extremely helpful when pushing agents...

Missed/abandoned call report that shows all available users at the time of the missed call. If there was a missed call at 1pm and users were available at the time, I'd like their status to be included in the report.

I like the dashboards though a little more documentation is needed to get the most out of them. My idea: ability to adjust the position of the widgets to move what is most important to the top of the dashboard

Wanted to see truly only the time this user has been live talking, not any time on hold, transfer, Hold, etc.

The ability to pull a report on when they log on and off for comparison with work time. This should be a standard available report to help in managing the productivity of our agents.

Why have a wall board mode if you're going to keep those silly warnings and license status download buttons. Please remove these to make it a true wallboard.

It would be helpful to know how much time or how many times a manager is spending monitoring and listening to recorded calls to ensure they are providing feedback to the team members. This would be very helpful Thank you.

Should be able to have the option to customize the downloaded reports on analytics and remove columns

we would like the ability to run a user report that could breakdown the following user stats related to availability in call queues, measured in total time:- on a call- idle (user available but not on a call)- DND