RingCentral Analytics

It would be useful to get a weekly report emailed out regularly showing the number of calls made, time spent on the phone, missed calls etc. This would be useful to compare staff contact rates from a management perspective.

Can you please add a device unreachable alert. In an event if a device is unreachable a notification be sent to the Analytics portal

My call center manager wants to see monthly trends by hour to help him with staffing.

We would like to be able to see in Analytics: Minutes spent on calls internally (between users) Minutes spent Monitoring calls or barging into calls

if a user can have access to just their own performance reporting

Report that filters by use to see ratio of missed calls versus connected calls to track user effeciency

A report of when a call was refused, when it was refused for what caller and their call refusal rate comparative to their calls answered would be nice. This would be helpful for those with this issue from a stats perspective.

You can run reports for all calls, external, internal, etc. But I would like to know the calls we're missing only! That way no one gets missed.

I would like to be able to rely on LOB Analytics for reporting purposes. It never matches with the Performance Reports NOR the Call log. None of the reports match up with my call log! This is very frustrating and hard to see how many calls we are ...

We would like to filter by area code to find out how many of our calls are going to and coming from certain areas