RingCentral Analytics

I would like a new widget to showcase the top performers in the sales teams on the wallboards accross our offices and also one to highlight those at the bottom that need to improve - It would be good to add some logic to exclude those that are abs...

Our staff can easily unsubscribe from important call reporting. Not good. Please remove ability to unsubscribe. Thank you!

Would love to have a specific feature for our Daily/Weekly/Monthly Reports for our Video Recordings on our analytics to see which users are recording the meeting and not having to go through each individual recording.

Problem: When a user is a member of a group and is expected to take incoming There is no way to report on the time a ringcentral user was in DND or in Analytics access to see DND status from "Take all calls" to "Do not accept call queue calls" sta...

For Analytics Report, It would be great if we can add customs subject and make in only delivered on specidic Days of Week an don specific Time.

I would like to see a feature that isolates trends for what days of the week are the busiest or slowest as far as call volume. As well as the report showing the actual name of the day of the week vs. just the dates. Would be very helpful.

Need to add a Widget that shows who is receiving the call. There area no widgets that show who is receiving the call. I need to be able to know which agent is chosen.

Total talk time is not an option to table Widget of Business Analytics. Ability to have total calls and total talk time for columns when creating table widget in business analytics.

Have a report that shows what time the agent logged in and what time they logged out that includes total system time for the day.

Would like a selection for Monday thru Friday Reports as we do not all work over the weekend and don't need blank reports generated.