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RingCentral Analytics

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Analytics by Dept

Would you please create a function so that someone can see analytics for some users but not all? This way the manager of a department may access analytics for their department without being given access to the entire company. I would also suggest ...
Guest about 2 years ago in RingCentral Analytics 1 Future consideration

Performance Report on read/unread Voicemails

For managers this report will be helpful in dealing with daily voicemails for reps/users. Monitors who has read or unread their voicemail inbox.
Guest about 2 years ago in RingCentral Analytics 0 Future consideration

Tracking Texts as a KPI

For staffing purposes, it would be very helpful if we could measure text messaging - including the timing and frequency of texts - as we do with phone calls.
Guest about 2 years ago in RingCentral Analytics 0 Future consideration

Ability to report on numbers of files shared, tasks created, events created etc. in the Meetings tab of RC Analytics

Whilst we can see information on # of Messages sent, #of teams etc (as per the image attached). It would be great if we can also see further information such as amount of files shared, events created, tasks created etc. This would help us to under...
Ty Stephens almost 2 years ago in RingCentral Analytics 0 Future consideration

Ability for RC Analytics to apply filter logic to multiple graphs when selecting one option.

Would like RC Analytics to be more intelligent and apply filters across all graphs/tables, e.g. if I select a Dept. in one graph, then all other data uses the same filter where available. This hugely increases the ability to cross-correlate usage ...
Ty Stephens almost 2 years ago in RingCentral Analytics 0 Future consideration