RingCentral Analytics

It would be great to have a simple, easy to access report showing the app version used by all users. If this is available now, it's not obvious. If RC is going to force a minimum app version, which is reasonable, it should make it easy for admins ...

Currently, customers have to copy and paste data from the QoS portal for each incident. Preferably, they would want to download the data.

The ability to select the performance reports to be sent out within a working week whilst still having them come out on the hour as well as peoples inboxes get clogged up over the weekend and national holidays with reports.

We have a need for reports across accounts. At the moment, we're manually combining reports from all of our different accounts/businesses. It would be much easier if there was a way to generate reports for all accounts that you have access to.

Allow Queue Managers to Log Users in\out of a queue.

Can you please disable session timeouts on our account? We need to keep Live Reports active for a office screen. After a few hours (maybe 24) the address https://analytics.ringcentral.com/ goes to the authorize screen. I currently have session tim...

Currently, this is not on performance reports and its not feasible to sit and monitor manually how long someone has been on DND status. This is important to ensure agents are available and not on DND outside of management guidelines.

Comprehensive Report for List of All Users in the Account 1. Complete user list with their current Caller ID information in RC app 2. Custom greetings and VM changes with their transcription/text content 3. Modification information - when, what, a...

Please provide a way for users who did not create a team report but have access to the analytics portal, with the ability to update a team report.

The ability to pull a report on when they log on and off for comparison with work time. This should be a standard available report to help in managing the productivity of our agents.