RingCentral Analytics

Would like to be able to generate a daily report for our night shift (1800-0600). Currently, the only way to do this is to pick a date and time range and it will only generate a report for that specific date. Current daily report is 0000-2359.

The old telephone system used provided an abandon rate of inbound calls only, needed for daily customer service stats for VP

Current calculation includes off days which does not help calculate accurate numbers

please add to the analytics the option to view the percentage of received calls within 30 secs for all users. This is a big help for checking the percentage and if you can also add the specific time for night time shifts

Currently the queue calls are not showing on LOB analytics. All other calls are appearing but calls related to queues are excluded in the count for each analyst as well. I contacted support and they said it would be addressed but 3 months after an...

This would allow you to see the average amount of phone calls each user makes for an entire month excluding business days

Need a metric on how many calls go to voicemail and what time of day they are going to voicemail. This will help determine staffing.

Would allow us to see trends by day, week, month, etc. Would reduce stress of managers at end of day that they have to remember to download (export) daily report.

We are interested in a report that shows Installed RingCentral Desktop App Versions per user. We get the following information via email, but no way of tracking down the users to force and update to latest version of RC desktop app. "In preparatio...

Each time I want to look at a report, or run a report, I have to reset the metrics I want. It would be nice to have an option to set multiple profiles for this too. For example, one profile could be the metrics I run for a daily view, another for ...