RingCentral Analytics

I need a way setup users in analitcs so that The user can only see the people that report to him. Right now when a user is added to analytics he can see all of the company.

Hello everyone, we currently have the problem that we get wrong information in the average analysis because holidays, sick days, saturdays and sundays are calculated. It should be possible to select or deselect the individual days. It is possible ...

It would be very useful if you could filter non-business hours out of the Analytics reports. For instance, I would like to know how many calls are abandoned, but only during 9-5 business hours.

have a detailed report per user, so how many inbounds, outbounds , total number of minutes and text each user is sending instead of general data.

Administration would like to see how many people are using their RC phones and if the calls are primarily extension to extension or actually incoming/outgoing from external users.

Allow us to set today as the default time filter which won't change when we refresh the page. Also, a link to a component of the dashboard so we can potentially embed it elsewhere.

Just wanting to get my analytics report emailed to me daily.

Would like to be able to track the busiest hours of each day over a long period of time. If the report could be sorted by user or all users, that would help project staffing needs

Great guide in efficiency