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RingCentral Analytics

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Resize the text within KPI widgets

The ability to resize the text within KPI widgets, this would allow these widgets to be displayed on a video wall enabling users to see KPIs from a distance. Currently the text is only one size so can become difficult to view from further away.
Guest 5 months ago in RingCentral Analytics 0 Under review

Analytics report for IVR key presses

Hello, i would like to request an analytics report that will show me what the caller pressed when calling our 800 # IVR. For example we have our 800# and callers get an option for English press1 and Spanish press2 after pressing that option they g...
Avit Castillo 10 months ago in RingCentral Admin Portal / RingCentral Analytics 3 Under review

Recording % versus calls made

It would be beneficial for a Filter on LOB Analytics to filter recordings in or out of a call log.
Myles Baker Jr 19 days ago in RingCentral Analytics 1 Future consideration

Dark Theme Please

It would be useful if users could select a dark theme to view their call queues.
Guest 7 months ago in RingCentral Analytics 0 Future consideration

Adoption & Usage Report for Common/Limited Exenstions

Adoption & Usage reporting only works for "User" phones. We would like to pull the same data from limited/common area phones as we perform monthly metrics.
Ryan Fielder 20 days ago in RingCentral Analytics 0 Future consideration

Nice in Contact Call Analytics

Submitted in the Contact us interface in the Nice in Contact interface as well... I'm looking to submit a feature request. Basically, when we have agents working from home, we currently don't have a way to determine if the agent drops a call or re...
Richard Valenta about 1 year ago in RingCentral Analytics 0 Under review

Include a way to analyze Common Area phone activity

We have many 3rd party conferencing systems set up to register to RingCentral for telephony. Without analytics for these phones appearing in Ringcentral, I cannot even tell how much they are being used without manually pulling reports from each in...
Peter Elliott 4 months ago in RingCentral Analytics 0 Under review

I want to see what times the calls are made per user!

See when there is downtime
Guest over 1 year ago in RingCentral Analytics 1 Future consideration

Performance report for 12 months (YTD)

Hello Ringcentral Team, we would like to submit a request to implement a report on calls received YTD. This data is crucial for our call center. Thank you!
Olivia Richards 9 months ago in RingCentral Analytics 0 Under review

Report on users time in queue

As an agency with multiple programs and queues, we need to be able to see when our staff are in the call queue and when they aren't easily, without having to go through the audit trail. We would love to be able to generate a report on each user an...
Nicole Bailey 4 months ago in RingCentral Analytics 0 Under review