RingCentral Analytics

Example: Extension 999707 "Florida Forward" is set as Key-Press option #1 at two sites: 103-Austin 104-Dallas We need to be able to see how many times key-press 1 (ext 999707) is hit from EACH site. When looking at the performance report in analyt...

We have teams that have been created where it would be very useful for a handful of individuals to push out information to staff without having others be able to comment on it. It would be very helpful to have additional granularity on the securit...

It would be really useful to be able to run a report on all teams, team membership and the activity. Right now, there's only a roll up in the dashboard it it would be really useful to get more details on the activities that are happening on the te...

We have recently migrated from a Call Queue to a Delegated Line configuration for our Customer Service team. The change came with some great improvements to call handling, but has shown a significant flaw... no reporting of call activity in Analyt...

Under, Performance reports, you are given KPI info in a graph form, for the company as a whole. what we are asking for the graph to be available for the user information as well.

Instead of picking a date on the calendar and keeping that specific date, I would like an option to choose a certain amount of days from the current date. Without changing anything this report would always be x days in the past. For example of it ...

HOW TO USE THIS INFORMATION: This is a summary and does NOT have all possible information about this product. This information does not assure that this product is safe, effective, or appropriate for you. This information is not individual medical...

Please may we request the ability to set/change the date format in RingCentral Analytics? Currently the format is Month/Day, but here in the UK we are accustomed to working with the Day/Month format.

In working through issues with IVR set up and routing, having the ability to see what company number a caller originally called and what IVR option they selected prior to ringing a call queue would be helpful in identifying potential errors in IVR...

I would like to create my own dashboard according to my requirement. Only by condition filter makes it more complex for my work.