RingCentral Analytics

This is useful because it lets us filter calls by specific time. Sometimes we want to know if a call was missed because we let it rang too much or because they hung up before we had a chance to answer the call. Sometimes, because of our business m...

As of the moment, the feature you are referring to is not yet available for report for viewing # of times a queue number was used. Actually, this is a great idea to submit a Feature Request to our Product Enhancement Team to make a consideration a...

Want to be able to add Site column to the QoS view so I can see if a particular site is experiencing Poor QoS. Existing view lists call but not which site the call was routed to.

Currently in RingCentral Analytics if you filter on a site, the table will still return all items (sites) but with "0" against the metrics. This is both confusing and frustrating for our business. If there is no data then these rows should not be ...

I would like the option for a Last 30 Day, Last 60 Day, Last 90 Day data lookback to be able to schedule that report and have it uploaded automatically daily to our BI tool. Current options only allow for this month or last month, and would like t...

If we have this feature, the Admin will be able to determine or identify who joined in by validating the phone number.

Currently, there's no ability to export RC Video participant data to .csv. It is very helpful when large meetings are conducted to know who joined, when they joined, and when they left the meeting. Today, the only way I could share this informatio...

For the EU platform we will need a portal where we can pull any data (call logs, recordings, txt etc) for a caller when a SAR request is received. We need to comply to this as per EU regulations. We also need to have the option for "right to be fo...

Please add a feature in the reporting mechanism to filter out robo calls and other calls that drop as soon as you pick up? When I evaluate an employee by the number of calls they pick up vs the number of missed calls, the data looks like she is mi...

On the service status page (https://status.ringcentral.com/) it would be beneficial to see status regarding the analytics portal. There has been a recent incident of this service being down and it would be nice to see this reported here. Thanks!