RingCentral Analytics

I have encountered a situation where I need to pull a report for a call queue with incoming call metrics for a specific date range, broken down daily, for a specific time frame. For example, take the date range of 12/01/2021 to 12/31/2021. I would...

It would be very beneficial to be able to mark a call you have taken or are currently on as a Potential Client, Current Client, Or Neither. At the end of the month it would be easy to gather the statistics of who our primary callers are and what t...

to be able to more quickly show your most effective calls to action: google, facebook, etc.

Current status: - Clickable links: Last 7, 30, 180 days, 12 months, and custom range. - Custom range doesn't allow us to generate a report that's for one day only. Minimum days for the report is 2 days. Why is it useful - Accurate data/inf...

It would be nice to have call defelction feature to send our 4 or 5 most popluar options to send them via text. For example: online ordering, wait list, meal kits, or speak to a live agent,

Today, my team is claiming many calls (in/out) not completing just going to dead space etc. Trying to view QOS on these calls but these calls are omitted entirely. So I thought this would be a good way to test the new alerts feature, but alas this...

Having the option to Pin the bar, and then unselect when looking at large reports

makes accounting easier.

This will help us to understand the use cases of how our teams are using RingCentral messenger for collaboration. Are they still doing the vast majority of lengthy messages in Email, or are we seeing a transition to MVP?

Make post-call quality survey results available to clients. Account admins can then be alerted any time an MVP user logs a 1-star call quality score for further analysis.