Skip to Main Content

RingCentral Analytics

Showing 685 of 6549

Disable session timeouts for Live Reports

Can you please disable session timeouts on our account? We need to keep Live Reports active for a office screen. After a few hours (maybe 24) the address goes to the authorize screen. I currently have session tim...
Ranier Gallego about 2 months ago in RingCentral Analytics 0 New

Productivity reporting per agent

The ability to pull a report on when they log on and off for comparison with work time. This should be a standard available report to help in managing the productivity of our agents.
Yvonne Powers about 1 month ago in RingCentral Analytics 0 New

As a super admin ability to edit live report dashboards that are owned by someone else

Please add the ability as a super admin to edit, delete, transfer ownership of dashboards that are owned by other people. This would help with employee turnover and adjusting dashboards when the employee is not able to.
Martin Ruiz 4 months ago in RingCentral Analytics 1 Planned

Remove Clutter from WallBoard

Why have a wall board mode if you're going to keep those silly warnings and license status download buttons. Please remove these to make it a true wallboard.
Ryan Larkin about 1 month ago in RingCentral Analytics 0 New

Publicly accessible Performance Reports in the RingCentral Analytics portal.

Please provide a way for users who did not create a team report but have access to the analytics portal, with the ability to update a team report.
Morgan Clark 19 days ago in RingCentral Analytics 0 New

Detailed User Analytics

Hello, It would be helpful in a sales based business to see details for each user. It would be very helpful to be able to see each use text message log (phone # or name), quanity (total number of texts), when (searchable via date range), from what...
Guest over 2 years ago in RingCentral Analytics 1 Planned

Retain Caller Name when Exporting an LOB Analytics Widget

As it stands currently, when downloading an LOB Analytics widget or a full dashboard as an excel spreadsheet, the Caller Name, which is displayed in the dashboard widget is being omitted from the spreadsheet. This makes the report significantly le...
Aaron Miller 6 months ago in RingCentral Analytics 2 Future consideration

Analytics report for IVR key presses

Hello, i would like to request an analytics report that will show me what the caller pressed when calling our 800 # IVR. For example we have our 800# and callers get an option for English press1 and Spanish press2 after pressing that option they g...
Avit Castillo about 1 year ago in RingCentral Admin Portal / RingCentral Analytics 4 Under review

Track Manager usage of Call Monitoring and Call Recording

It would be helpful to know how much time or how many times a manager is spending monitoring and listening to recorded calls to ensure they are providing feedback to the team members. This would be very helpful Thank you.
Diana Moeglin about 1 month ago in RingCentral Analytics 0 New

Number in Use Report

Currently we have access to the Company Numbers report. We need that same format to reflect All numbers assigned to our account (both in use and in inventory).
Greg Stachovic 3 months ago in RingCentral Analytics 1 Needs more information