RingCentral Analytics

Saved Performance reports and Subscriptions can only be accessed by the user who created them. It would be great if all other super admins in your organization would be able to access and manage these reports and subscriptions in the Analytics por...

This would be useful so that we can track weekly stats as the week progresses rather than a rolling 7 days which the last 7 days date range does. It would work by allowing Monday to Sunday for the current week to be the date range and then once th...

We would like the ability to share reports we have configured saved with other users in RC Analytics. In addition when sharing the report with another user we would like the option to supply owner, read-only or edit access.

May i request a report where i can capture "Unavailable" time by user on hourly basis

I tyhiunk we save system managers time in setting the system up

This would be extremely useful for members of our client care team. There are certain clients that we accept calls for immediately and for clients who are calling back in about an issue. Old company we used to have phones with had this feature so ...

All reports go back only 90days. At times we need to pull a full year or 6 months of data. It would be conducive to our business to gather data through reporting

Would be great to update Avaya analytics eg. Performance reports time zone without changing the time zone of the user profile. This is needed for admins, supervisors and managers that deal with team members in different time zones. Use case: check...

Add a reason why the call didn't go through even though it's beeing counted in the #'s

After setting up a subscription, I would like to see what I will get in the e-mail to know if the report will be exactly what I need or if I need to make changes. Right now I have to wait for the first e-mail to see what files look like.