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Saved Performance reports and Subscriptions can only be accessed by the user who created them

Saved Performance reports and Subscriptions can only be accessed by the user who created them. It would be great if all other super admins in your organization would be able to access and manage these reports and subscriptions in the Analytics por...
Irina Vyshinskaya 4 months ago in RingCentral Analytics 0 Under review

This Week Date Range - Mon to Sun - Track Stats As Week Progresses

This would be useful so that we can track weekly stats as the week progresses rather than a rolling 7 days which the last 7 days date range does. It would work by allowing Monday to Sunday for the current week to be the date range and then once th...
Guest 8 months ago in RingCentral Analytics 0 Under review

RingCentral Analytics - Share and collaborate on saved reports

We would like the ability to share reports we have configured saved with other users in RC Analytics. In addition when sharing the report with another user we would like the option to supply owner, read-only or edit access.
Fraz Hamid about 1 year ago in RingCentral Analytics 0 Planned

Capture Unavailable time per user

May i request a report where i can capture "Unavailable" time by user on hourly basis
Guest 9 months ago in RingCentral Analytics 0 Future consideration

It would be nice to be able to clone/copy alerts to make these easier to set up

I tyhiunk we save system managers time in setting the system up
Andrew Brindley 25 days ago in RingCentral Analytics 1 Future consideration

Dashboard for calls in queue

This would be extremely useful for members of our client care team. There are certain clients that we accept calls for immediately and for clients who are calling back in about an issue. Old company we used to have phones with had this feature so ...
Nolan VanNurden 4 months ago in RingCentral Analytics 0 Under review

Increase length of time reports are saved

All reports go back only 90days. At times we need to pull a full year or 6 months of data. It would be conducive to our business to gather data through reporting
Angela Zipperer 8 months ago in RingCentral Analytics 0 Planned

Ability to change analytics time zone as needed

Would be great to update Avaya analytics eg. Performance reports time zone without changing the time zone of the user profile. This is needed for admins, supervisors and managers that deal with team members in different time zones. Use case: check...
Stephanie Rensburg 26 days ago in RingCentral Analytics 1 Already exists

Analytics Report Issue

Add a reason why the call didn't go through even though it's beeing counted in the #'s
Taylor Voth about 2 months ago in RingCentral Analytics 1 New

Send report e-mail immediately button or view report immediately button

After setting up a subscription, I would like to see what I will get in the e-mail to know if the report will be exactly what I need or if I need to make changes. Right now I have to wait for the first e-mail to see what files look like.
Guest 9 months ago in RingCentral Analytics 0 Planned