RingCentral Analytics

Hello, i would like to request an analytics report that will show me what the caller pressed when calling our 800 # IVR. For example we have our 800# and callers get an option for English press1 and Spanish press2 after pressing that option they g...

We would like the ability to share reports we have configured saved with other users in RC Analytics. In addition when sharing the report with another user we would like the option to supply owner, read-only or edit access.

I want to be able to download our users sms messages that have been sent out as well as the replies from recipients.

In my business, when I'm hired folks will have important dates many months out. I'd like to be able to set up a bunch of future text messages that automatically go out. Say I get a client who we're going to meet again a month from now, I'd like to...

Presently I can only make my dashboard private or public. However I would like to be able to just share my dashboard with specific individuals only in order to ensure certain information remains private to specific areas of the business.

We can see the lifecycle of a call (incoming to receptionist, transferred to an associate) including hold times but cannot download this same level of detail. We want to be able to understand the full lifecycle of the call using analytics, but can...

Would like to back track status of the users in Analytics Live Reports in the past few days to see how long they are on "available", "busy", and "unavailable"

Would be useful to analyze phone trends and how usage has changed during the pandemic - so would be nice to see 2019 trends vs 2020, 2021

Each time we call to check voicemail in a QUEUE it appears in our reporting as an abandoned call. Need to be able to have my day-to-day users check QUEUE voicemails using the app to avoid this.

Currently I'm using RC analytics concatenating and parsing the message, video and phone downloaded .csv reports of folks who have never made a call, text or video call and it's not elegant.In order to push user compliance within our company, we wo...