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RingCentral Analytics

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Analytics report for IVR key presses

Hello, i would like to request an analytics report that will show me what the caller pressed when calling our 800 # IVR. For example we have our 800# and callers get an option for English press1 and Spanish press2 after pressing that option they g...
Avit Castillo 8 months ago in RingCentral Admin Portal / RingCentral Analytics 3 Under review

RingCentral Analytics - Share and collaborate on saved reports

We would like the ability to share reports we have configured saved with other users in RC Analytics. In addition when sharing the report with another user we would like the option to supply owner, read-only or edit access.
Fraz Hamid 11 months ago in RingCentral Analytics 0 Planned

Download SMS messages sent and received

I want to be able to download our users sms messages that have been sent out as well as the replies from recipients.
Guest over 1 year ago in RingCentral Analytics 1 Future consideration

Automated Text Messaging that can be scheduled

In my business, when I'm hired folks will have important dates many months out. I'd like to be able to set up a bunch of future text messages that automatically go out. Say I get a client who we're going to meet again a month from now, I'd like to...
Guest over 1 year ago in RingCentral Analytics 1 New

Share dashboard with specific users only

Presently I can only make my dashboard private or public. However I would like to be able to just share my dashboard with specific individuals only in order to ensure certain information remains private to specific areas of the business.
Fraz Hamid almost 2 years ago in RingCentral Analytics 0 Future consideration

Ability to download full life cycle of a call

We can see the lifecycle of a call (incoming to receptionist, transferred to an associate) including hold times but cannot download this same level of detail. We want to be able to understand the full lifecycle of the call using analytics, but can...
Karen Inman about 2 years ago in RingCentral Analytics 2 Planned

Check Users Status on Call Queue

Would like to back track status of the users in Analytics Live Reports in the past few days to see how long they are on "available", "busy", and "unavailable"
Guest over 2 years ago in RingCentral Analytics 1 Under review

Need to be able to retain data longer so we can do a Year over Year comparison

Would be useful to analyze phone trends and how usage has changed during the pandemic - so would be nice to see 2019 trends vs 2020, 2021
Guest about 1 year ago in RingCentral Analytics 1 New

Need users to be able to delete/forward QUEUE voicemails from the RingCentral App instead of having to call in to check them.

Each time we call to check voicemail in a QUEUE it appears in our reporting as an abandoned call. Need to be able to have my day-to-day users check QUEUE voicemails using the app to avoid this.
Guest almost 2 years ago in RingCentral Analytics 0 Future consideration

More robust user compliance reports

Currently I'm using RC analytics concatenating and parsing the message, video and phone downloaded .csv reports of folks who have never made a call, text or video call and it's not elegant.In order to push user compliance within our company, we wo...
Justin Mead about 2 years ago in RingCentral Analytics 1 Under review