Skip to Main Content

RingCentral Analytics

Showing 161

Define our set SLA definitions on reports

Out clients require the Service level definitions on the phone reports. Right now we have to pull to Excel and manually add to every report we pull for them. We need the SL Definitions to auto pull the configured data to Excel AND the Pdf version....
Guest over 1 year ago in RingCentral Analytics 0 Under review

Centralized Management of Analytics reports and Analytic Subscriptions.

We currently have a team of Admins that manage 2 different Ring central Systems. We all receive and process requests for Analytic reports and subscriptions. Unfortunately in it's current state there is no easy way to do this other than setting up ...
Guest over 1 year ago in RingCentral Analytics 0 Under review

Disable the ability of the user to download the call recording

Disable the ability of the user to download the call recording but the customer wants still the extensions to have an access on the call recording, just disable the ability of the user on the extension to download the recording.
Oliver Catacutan almost 2 years ago in RingCentral Analytics 0 Under review

Report to identify how many unique callers were answered or missed in a day.

We have a report showing how many missed calls happened in a set time period. I'd like to identify how many unique customers this likely was. If we know that the same number called 8 times in five minutes and we couldn't answer that was one missed...
Josh Bartlett about 2 years ago in RingCentral Analytics 0 Under review

Report of Users on a User Template

There needs to be a report showing who is assigned to a user template. There is currently no way to tell if a user is assigned to a user template. Have a report or some indication on the user to show they are on a user template will ensure the cor...
Hannah Cohen 11 months ago in RingCentral Analytics 1 Under review

Create reporting that provides agent status data.

In order to more effectively manage our call center environment, we could really use some reporting metrics on agent status data. For example, how long are agents logged in and available in the phone queues. Actual call data metrics are already av...
John Hughes about 2 months ago in RingCentral Analytics 0 Under review

Call logs to multiple email addresses

Currently, under analytics, we can only send reports to 1 email address. It would be very useful for myself, as the Information Systems Director and my IT Manager to both be able to receive those reports.
Aaron Gray 2 months ago in RingCentral Analytics 0 Under review

Capturing key press selections when calls are routed to an IVR ( menu system )

When a caller dials a number that is setup with a menu system, a key should be selected from the key board to proceed further. The selection the caller makes could an important call stat. As an example, if you have a menu system that has different...
Dana Ekwa 5 months ago in RingCentral Analytics 0 Future consideration

Live Call Reporting

Live call count dashboards for users, maybe on HUB. When employees have call counts they have to meet daily they really need to able to see their own live metrics.
Guest over 1 year ago in RingCentral Analytics 1 Under review

Export an excel file of all users/extensions along with all of their configuration settings.

It would be helpful to be able to export an excel of all users/extensions along with all of their configuration settings. IE a detailed report with all the configured user settings (For auditing) such as who has personalized voicemail greeting set...
Guest about 2 years ago in RingCentral Analytics 1 Future consideration