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Display active call lengths for ongoing calls

There should be a way to see how long an agent has been on their current call. This would be benefical to managers/leads to be able to monitor so that they can accurately staff the queues, resolve issues, etc. For example, if a manager sees that t...
Alisa Carson 7 months ago in RingCentral Analytics 1 Under review

Live reporting: Able to see if agent is currently on outbound or inbound call

Need to be able to see in call queue dashboard if agent is on outbound or inbound call. Currently can only see if agent is on a current call but not if it is outbound or inbound.
Stephanie Rensburg 7 months ago in RingCentral Analytics 0 Under review

Live Reporting : Dashboards need to have more than one editor

Need Reporting dashboards to have more than one editor. Currently only the creator of the dashboard can edit the dashboard. Even admin can only view another users dashboard and not edit. Original creator should be able to give access to another ed...
Stephanie Rensburg 7 months ago in RingCentral Analytics 0 Under review

Report showing Users and CQG Voicemails

Would like a report that shows you users/CQGs current number of VMs in their VM inbox. Would like to see date of oldest unheard and total unheard as well as total count of all VMs (both unheard and heard)
Paul Carmichael 9 months ago in RingCentral Analytics 0 Under review

Create live dashboards for LOB Analytics

I think it would be a great idea to have the end date of a custom range auto update daily to the next date in order to create a live analytics that we can view without having to manually update the custom range on our end. We have several platform...
Laris Mulic 9 months ago in RingCentral Analytics 0 Under review

Link to share live reports

It would be great if you could create a link in analytics to share a report with someone rather than only downloading or subscribing. This would allow for a lot more SIMPLE dashboard integrations. Thanks!
Kristi Behmer 10 months ago in RingCentral Analytics 0 Under review

View Caller ID and Talk Time on Live Reports

See the caller ID and current talk time of a call that is in progress so that we can monitor the current calls and see how long our staff has been on a current call
Jenny Remolacio 12 months ago in RingCentral Analytics 0 Under review

run a report on companywide tasks assigned in RC

Is there a way to run reports on tasks inside analytics? we're looking to run a report on companywide tasks assigned in RC who they were assigned to; completion duration
Guest over 1 year ago in RingCentral Analytics 0 Under review

PowerBI gateway

PowerBI is a latest and advanced BI tool from Microsoft. We use both Ringcentral and PowerBI in our organisation and like to have a gateway connection to pull data directly from PowerBI.
Guest over 1 year ago in RingCentral Analytics 0 Under review

Dropped Call Reason

I would love to see a Dropped Call / Contact End Reason Report so if patients or customers complain of a disconnected call we can find out what happened.
Phonehub 1 - Potaia over 1 year ago in RingCentral Analytics 0 Under review