RingCentral Analytics

an option to automatically add missed calls to a spreadsheet if they fit a specified criteria, or at least a button to quickly copy the call information (number, when they called, what location they called, etc.) alternately, a centralized missed ...

Out clients require the Service level definitions on the phone reports. Right now we have to pull to Excel and manually add to every report we pull for them. We need the SL Definitions to auto pull the configured data to Excel AND the Pdf version....

When selecting a user on the Audit section on reporting, we are able to view change of status' and log in times. For our app it shows "Accept all calls", "Do not accept any calls" and "Do not accept queue calls". From here we should be able to see...

We have many 3rd party conferencing systems set up to register to RingCentral for telephony. Without analytics for these phones appearing in Ringcentral, I cannot even tell how much they are being used without manually pulling reports from each in...

In order to send prepared caller lists to virtual assistants that have to call and work through the callers for various purposes and then have to enter the received data into additionally created fields on the excel sheet for analytic purposes - t...

can I get a monthly billing report

Live call count dashboards for users, maybe on HUB. When employees have call counts they have to meet daily they really need to able to see their own live metrics.

We frequently get requests from employees and managers requesting their RCV usage on a weekly or monthly basis. Can we please find a way to be able to export these without manual searching? It would be ideal for it to be available to the employees...

Would like to easily monitor whether an inbound toll-free number is still needed since most phone plans include unlimited USA calling.

When tracking our front desk team's phone data, we are unable to filter out the calls that come in from our field staff's cell phones. It would be great if there were a way to add certain numbers that we could then omit from the reports.