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RingCentral Analytics

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RingCentral Analytics - Share and collaborate on saved reports

We would like the ability to share reports we have configured saved with other users in RC Analytics. In addition when sharing the report with another user we would like the option to supply owner, read-only or edit access.
Fraz Hamid 3 months ago in RingCentral Analytics 0 Under review

RingCentral Analytics Company Numbers - Please include a column indicating what the number is assigned to

We have so many sites and telephone numbers, it is impossible to remember what they are assigned to. So it would be very useful if the company numbers report included a column that indicated what the public telephone number is assigned to e.g. the...
Fraz Hamid 3 months ago in RingCentral Analytics 1 Under review

Report from analytics that can be subscribed to that shows the calls of questionable quality.

This would be useful to single out the users with issues and narrow it down to what is causing the issues. This would allow records to be kept by admins so that causes for moderate to poor call quality can be monitored for each users having issues...
Harry Taylor 3 months ago in RingCentral Analytics 0 Under review

Nice in Contact Call Analytics

Submitted in the Contact us interface in the Nice in Contact interface as well... I'm looking to submit a feature request. Basically, when we have agents working from home, we currently don't have a way to determine if the agent drops a call or re...
Richard Valenta 3 months ago in RingCentral Analytics 0 Under review

RingCentral Analytics Site filter should result in displaying items in the table that have data

Currently in RingCentral Analytics if you filter on a site, the table will still return all items (sites) but with "0" against the metrics. This is both confusing and frustrating for our business. If there is no data then these rows should not be ...
Fraz Hamid 4 months ago in RingCentral Analytics 0 Under review

Report upload in BI tool

I would like the option for a Last 30 Day, Last 60 Day, Last 90 Day data lookback to be able to schedule that report and have it uploaded automatically daily to our BI tool. Current options only allow for this month or last month, and would like t...
Ryan Taylor 4 months ago in RingCentral Analytics 0 Under review

Option to view what phone number dialed in during a Meeting under Analytics > Meeting Dashboards

If we have this feature, the Admin will be able to determine or identify who joined in by validating the phone number.
Ian Christopher Santos 4 months ago in RingCentral Analytics 0 Under review

Analytics on returned missed calls and voicemails

it would be useful to be able to analyze which missed calls and voicemails have been returned. We are operating medical practice and our goal is to return all voicemails ASAP. Currently we are exporting all the calls in the Excel and then through ...
Biljana Uzelac 5 months ago in RingCentral Analytics 0 Under review

Report showing Users and CQG Voicemails

Would like a report that shows you users/CQGs current number of VMs in their VM inbox. Would like to see date of oldest unheard and total unheard as well as total count of all VMs (both unheard and heard)
Paul Carmichael 5 months ago in RingCentral Analytics 0 Under review

Analytics metric color options

The primary and secondary metric colors on the graphs are static. Users with color blindness have difficulty differentiating the two colors. Color options on these metrics would allow them to customize to their needs.
Scott Atkinson 5 months ago in RingCentral Analytics 0 Under review