RingCentral Analytics

Need to add a Widget that shows who is receiving the call. There area no widgets that show who is receiving the call. I need to be able to know which agent is chosen.

Total talk time is not an option to table Widget of Business Analytics. Ability to have total calls and total talk time for columns when creating table widget in business analytics.

Have a report that shows what time the agent logged in and what time they logged out that includes total system time for the day.

Would like a selection for Monday thru Friday Reports as we do not all work over the weekend and don't need blank reports generated.

Some agents do not ever take calls and do not need to be monitored, but they still show up in the agent details widget. It would be nice to unselect any agents that do not need to be monitored, or be able to position agents in preferred/custom order.

I would like to be able to export the quality reports to send them out.

The customer would like to have this feature such as modifying the report subscription, increment every 15 or 30 mins instead of hourly. They also wanted to have an immediate test like they can download it directly.

Managers would find this helpfulIt is useful because you can see total # of calls an employee did on a daily basis instead of the lump sum of the time period. You guys basically already have this data in the graph. If it can just be exported in a ...

If we ask an employee to send a text message to one of our contractors, then if we need to follow-up with them, we can check to make sure they've actually been getting that taken care of.

Need This Week option on the RingCentral Analytics > Performance Reports > Custom Date Range. This will help generate a report within the middle of the week.