RingCentral Analytics

It would be great if you could cast the stats to a Monitor or present it on full screen mode.

Please include the % Abandon calls as a metric available for Live Dashboards as this is more effective in providing an insight into performance quickly rather than simply the number of abandoned calls. Thanks.

We normally face the issue that the Live Report is not showing what it is actually happening. Needs to have a more powerfull tool there. 90% of the time is not working for us.

It would be beneficial for a Filter on LOB Analytics to filter recordings in or out of a call log.

The performance reports shows this information, however this information should also be live for management responsible for monitoring call queue and performance of agents. Performance reports shows the number of refused calls however not the time...

This could be in the Live Reports or the App.

When a caller dials a number that is setup with a menu system, a key should be selected from the key board to proceed further. The selection the caller makes could an important call stat. As an example, if you have a menu system that has different...

Would be good to be able to report on each option within the IVR to know how many times an option is being pressed.

We really would love to see our Team have the ability to see their co-workers who are logged in or out of the queue right from their RingCentral app. No need to ask their manager! This would be my #1 request before my other 20 request.

Would like to have a report to see what features users have enabled (such as auto-answer calls)