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As a super admin ability to edit live report dashboards that are owned by someone else

Please add the ability as a super admin to edit, delete, transfer ownership of dashboards that are owned by other people. This would help with employee turnover and adjusting dashboards when the employee is not able to.
Martin Ruiz 4 months ago in RingCentral Analytics 1 Planned

Track Manager usage of Call Monitoring and Call Recording

It would be helpful to know how much time or how many times a manager is spending monitoring and listening to recorded calls to ensure they are providing feedback to the team members. This would be very helpful Thank you.
Diana Moeglin about 1 month ago in RingCentral Analytics 0 New

Detailed User Analytics

Hello, It would be helpful in a sales based business to see details for each user. It would be very helpful to be able to see each use text message log (phone # or name), quanity (total number of texts), when (searchable via date range), from what...
Guest over 2 years ago in RingCentral Analytics 1 Planned

Retain Caller Name when Exporting an LOB Analytics Widget

As it stands currently, when downloading an LOB Analytics widget or a full dashboard as an excel spreadsheet, the Caller Name, which is displayed in the dashboard widget is being omitted from the spreadsheet. This makes the report significantly le...
Aaron Miller 6 months ago in RingCentral Analytics 2 Future consideration

Number in Use Report

Currently we have access to the Company Numbers report. We need that same format to reflect All numbers assigned to our account (both in use and in inventory).
Greg Stachovic 3 months ago in RingCentral Analytics 1 Needs more information

Analytics report for IVR key presses

Hello, i would like to request an analytics report that will show me what the caller pressed when calling our 800 # IVR. For example we have our 800# and callers get an option for English press1 and Spanish press2 after pressing that option they g...
Avit Castillo about 1 year ago in RingCentral Admin Portal / RingCentral Analytics 4 Under review

Performance report for 12 months (YTD)

Hello Ringcentral Team, we would like to submit a request to implement a report on calls received YTD. This data is crucial for our call center. Thank you!
Olivia Richards about 1 year ago in RingCentral Analytics 0 Under review

I want to see what times the calls are made per user!

See when there is downtime
Guest over 1 year ago in RingCentral Analytics 1 Future consideration

I would like to have a way to download analytics.

If I want to share analytics I have to take screen shots. I would like to be able to download the data to share.
Nancy Wright 4 months ago in RingCentral Analytics 4 Future consideration

Nice in Contact Call Analytics

Submitted in the Contact us interface in the Nice in Contact interface as well... I'm looking to submit a feature request. Basically, when we have agents working from home, we currently don't have a way to determine if the agent drops a call or re...
Richard Valenta over 1 year ago in RingCentral Analytics 0 Under review