RingCentral Analytics

A report of when a call was refused, when it was refused for what caller and their call refusal rate comparative to their calls answered would be nice. This would be helpful for those with this issue from a stats perspective.

Excel Exported Performance reports show the Status for all users as 'Active'. Including disabled or deleted users for lines that have been reset & reassigned for new staff. The results should reflect the current status of the users at the time...

If the downloaded report from the performance report could have a column added showing who answered the call from the queue it would capture the same infomation as the analyticws performance report

Currently I'm using RC analytics concatenating and parsing the message, video and phone downloaded .csv reports of folks who have never made a call, text or video call and it's not elegant.In order to push user compliance within our company, we wo...

Repeat call indicator will help to monitor First call resolution and it will be great a range of 24 hours and 7 days

I want to be able to see a longer term history for my user reporting. Onboarding a new administrator who is trying to get an understanding of volume and he can not look back further than August in February of the next year.

our service standard is based on % answered it would be helpful to see that in real time

Being able to add a column to view quantity of voicemails Similar to on the "users with extensions" List on the admin portal.

It would be helpful to receive subscription performance reports by user instead of every user.

There needs to be a report showing who is assigned to a user template. There is currently no way to tell if a user is assigned to a user template. Have a report or some indication on the user to show they are on a user template will ensure the cor...