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Activate Message during incoming call

During a incoming call allow users to send a pre-typed text message such as "I will call you back later." or "Currently busy. Please call later".
Guest over 2 years ago in RingCentral Analytics 0 Under review

KPI - Average wait time Abandoned calls and Average wait time Answered calls

Currently within Performance report there is KPI for Average Wait time, which as I understand it includes answered and abandoned calls. Can the performance reports have further two KPI as following: 1. Average wait time Abandoned only calls 2. Ave...
Guest about 2 years ago in RingCentral Analytics 1 Under review

Report of Users on a User Template

There needs to be a report showing who is assigned to a user template. There is currently no way to tell if a user is assigned to a user template. Have a report or some indication on the user to show they are on a user template will ensure the cor...
Hannah Cohen almost 2 years ago in RingCentral Analytics 2 Under review

Missed call % factoring in calls even when on DND, would like that to be taken out of consideration on Performance Reports

My company is really trying to dig into and monitor track our employees missed call percentage. So i have been pulling performance reports that have the "% Missed (w/VM)" stat HOWEVER we are noticing this stat is even docking the employee when the...
Kayla LaCross over 1 year ago in RingCentral Admin Portal / RingCentral Analytics 0 Under review

Analytics for call return time

I would like to monitor how long it takes for a call to be returned, following a voicemail, to ensure policy compliance.
Guest about 2 years ago in RingCentral Analytics 0 Under review

Access Company Directory when Transferring a Call

When using desk phones, when it is time to transfer a call. It would be nice to have the option to open the company directory and select an extension to transfer. I can see that his is possible in the APP but not with the Yealink Phone we use.
Guest 10 months ago in RingCentral Analytics 0 Under review

Customize LOB Report to specific operating hours by the day

An option where we can customize not only the day of the week but customize the operating times for different days of the week. For example Monday hours may be between 7AM-8PM where Friday hourse may be from 7AM-3PM
Guest 10 months ago in RingCentral Analytics 0 Under review

Add KPI for concurrent calls

currently we have KPIs for total calls and avg handle time. For call/agent volume metrics/models it is desireable to get also the number of calls that concurrently are handled on hte system at a given time.
Guest 10 months ago in RingCentral Analytics 0 Under review

Unique Calls

If you could add a feature that would report how many unique calls versus total calls, that would be most helpful
Guest over 2 years ago in RingCentral Analytics 0 Under review

International Calls Report

Hi, it would be really helpful if on our analytics reports we can filter it out to only show International reports. We could really use it on our end.
Guest about 2 years ago in RingCentral Analytics 0 Under review