RingCentral Analytics

I want to be able to analyse in which hour user takes most number of calls (Like it shows on single day report on Performance reports https://analytics.ringcentral.co.uk/performance-report/default/users

Easy to change filters to view different departments

On the performance report it would be helpful to have the VM/Missed separated from the Missed calls. Currently we are going through the call log manually to separate them out. We have to keep track of how many calls ring through and make it to voi...

Confusing that queues and user data is separate. Should have a board that displays both together.

I am trying to create a rolling report for a certain department that would give them information for the last 6 months or at the very least the last quarter. But that feature is not available, just Last 7 days, Last Work Week and Last Month. It wo...

Admins should be able to select multiple queues when looking at Users under Performance reports.

I have encountered a situation where I need to pull a report for a call queue with incoming call metrics for a specific date range, broken down daily, for a specific time frame. For example, take the date range of 12/01/2021 to 12/31/2021. I would...

Our business hours are Monday-Friday. It would be beneficial to have a date range added as 5 days or if better, Mon.-Fri. The Daily subscription would be assigned. We're using "Today" in the Date Range, but then Saturday/Sunday deliver blank repor...

It would be better to include the line graph from the performance reports when downloading/exporting the report via pdf file

This feature would be very useful for managing-supervisors to gain insight at a granular level of how many calls it takes to turn into sale.