RingCentral Analytics

There needs to be a report showing who is assigned to a user template. There is currently no way to tell if a user is assigned to a user template. Have a report or some indication on the user to show they are on a user template will ensure the cor...

Calls to external numbers that may be set in a forwarding rule are presently only captured in the Queue Performance Reports. However it would be great to also include these in the Calls Performance Reports so that we can filter on these. See suppo...

Be able to adjust the Abandoned call conditions to more properly reflect what our company considers an abandoned call. For example, if a client calls in and hangs up, that doesn't not count as abandoned. Another would be based on time, like a clie...

Currently within Performance report there is KPI for Average Wait time, which as I understand it includes answered and abandoned calls. Can the performance reports have further two KPI as following: 1. Average wait time Abandoned only calls 2. Ave...

During a incoming call allow users to send a pre-typed text message such as "I will call you back later." or "Currently busy. Please call later".

RingCentral should have a capability for users to track which source inbound calls are coming from. For example, if a business has their phone number listed on a website and a Google My Business profile. This would be able to help inform business ...

I would like to monitor how long it takes for a call to be returned, following a voicemail, to ensure policy compliance.

We want to see the call detail for the LOB analytics and it is difficult to filter through call logs to determine which calls were part of the LOB Analytic we are looking at.

Repeat call indicator will help to monitor First call resolution and it will be great a range of 24 hours and 7 days

Hi, it would be really helpful if on our analytics reports we can filter it out to only show International reports. We could really use it on our end.