RingCentral Analytics

Seeking to identify call phases (ex. Ring time / Hold time etc) for each individual call / user

I need a report that shows all incoming sales calls by month. So Jan might be 100, Feb 150, March 120 calls etc. It would also be great to see this on a bar graph.

I need to have real time performance reports like the one available with live reports

instead of filtering it daily, have a breakdown if specific date range is selected as filter to reflect the kpi

For the customer not to download manually the average wait time for all calls. System needs to have an automated version to compute the average wait time for all calls.

Have the capability to be able to download all data as needed. Including charts

KPI info is very interesting, but I'd like to narrow down the analysis to say my sales team (a dept) or even down to the individual level. Maybe it's there and I'm missing it.

Once a report has been created with the necessary filters, be able to distribute that report to other users so that they don't have to go through and recreate and ensure that people are looking at the same information.

Our call center is not opened on weekends and we find the "last workweek" report helpful to eliminate the weekend dates from messing with our average calls per day. It would be even better if you added Last Work Month also removing weekends.

Hi, we're looking to submit feature requests for the following: KPI column for Outbound: Handle time It seems like it's only tracking inbound handle time per call currently. Add #Answered to the Outbound column on performance reports. Its only ava...