RingCentral Analytics

We frequently get requests from employees and managers requesting their RCV usage on a weekly or monthly basis. Can we please find a way to be able to export these without manual searching? It would be ideal for it to be available to the employees...

Would like to easily monitor whether an inbound toll-free number is still needed since most phone plans include unlimited USA calling.

When tracking our front desk team's phone data, we are unable to filter out the calls that come in from our field staff's cell phones. It would be great if there were a way to add certain numbers that we could then omit from the reports.

Frankly I am surprised this does not already exist as this is an essential tool for any call center admin.

As an agency with multiple programs and queues, we need to be able to see when our staff are in the call queue and when they aren't easily, without having to go through the audit trail. We would love to be able to generate a report on each user an...

This would be extremely useful for members of our client care team. There are certain clients that we accept calls for immediately and for clients who are calling back in about an issue. Old company we used to have phones with had this feature so ...

provide under analytics the ability to print a report of all phone numbers that called in and participated on a conference call.

Excel Exported Performance reports show the Status for all users as 'Active'. Including disabled or deleted users for lines that have been reset & reassigned for new staff. The results should reflect the current status of the users at the time...

Currently, under analytics, we can only send reports to 1 email address. It would be very useful for myself, as the Information Systems Director and my IT Manager to both be able to receive those reports.

Once a report is created and set as a standard measurement tool, it shouuld be available across an organization