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Time Element for Agent Detail on Live Reports

I would like to see the live time frames of the agents current status in live reports. For Example: Agent Status Time Agent One On Call 4:58 Agent Two Available 0:37 Agent Three Unavailable 13:14 This would allow us to monitor, in real time, how l...
Chase Owens almost 2 years ago in RingCentral Analytics 0 Under review

Live Reports

Requesting for this following features: status: "on a call" can be placed on top, currently it's either unavailable or available only if an agent is on a current call, phone number should show in live reports have the ability to change the status ...
Guest about 2 years ago in RingCentral Analytics 0 Under review

Analytics, average number of calls during a period (not just a day)

I need to know our busiest hours during a specific period (e.g., the past two months). Currently, you have this report by day; however, our volume of calls varies. Also, it should show the cumulative in each hour, so I can know what percentage of ...
José De La Cruz about 1 month ago in RingCentral Analytics 0 Under review

User Status on Exported Performance Reports

Excel Exported Performance reports show the Status for all users as 'Active'. Including disabled or deleted users for lines that have been reset & reassigned for new staff. The results should reflect the current status of the users at the time...
Aaron Evans about 1 month ago in RingCentral Analytics 0 Under review

Offer business hours selection for recurring reports in analytics.

Currently only 24 hour period for recurring reports (yesterday, last 7 days, etc.). Need ability to choose business hours for recurring reports. Example - Reports need to show activity during business hours, not the calls after hours when no one a...
HUDFCU ADMIN 3 months ago in RingCentral Analytics 0 Under review

Share Reports

Once a report is created and set as a standard measurement tool, it shouuld be available across an organization
Jeff Fairchild 3 months ago in RingCentral Analytics 0 Under review

Allow Import/Export of Analytics Live Reports Dashboards or Assign View Permission Per Dashboard.

In the Live Reports interface, I can create a Public dashboard for anyone to view, or a private dashboard for only me. When creating the dashboards, I know exactly which queues to include, which sites, users, etc. The person who needs to view thes...
Jake Anhalt 3 months ago in RingCentral Analytics 1 Under review

Ability to report on metrics over time

Would love the ability to pull reports for things like talk time and total calls over the course of weeks or months at a time vs. needing to pull all of that independently; currently pulls the total, but unable to break that down into detail
Katelyn Mellinger 4 months ago in RingCentral Analytics 0 Under review

Fix the spacing on the "Real Time Dashboard"

The spacing for the dashboard is wide which takes up a lot of space. Is it possible to trip down the spacing so when viewing the dashboard you do not have to scroll up or down to view all the team members.
Pauline Stewart 5 months ago in RingCentral Analytics 0 Under review

Add KPIs from Performance report to LOB Analytics

Available vs unavailable hours per Queue member Available start time (per day) per Queue member Available end time (per day) per Queue member Busy hours average (Busiest hour of the day on average) Busy day average (Busiest day of the week on aver...
Megan Bagtas 6 months ago in RingCentral Analytics 0 Under review